1. C1JNA's Avatar
    Does anyone else have a problem with emails that appear on the hub for a day or less and then disappear for no reason and cannot be found on the device??
    09-22-17 02:27 AM
  2. cbvinh's Avatar
    Hub->Settings->(email account)->Email sync timeframe

    What does it say?
    09-22-17 11:57 AM
  3. C1JNA's Avatar
    15 minutes
    09-22-17 12:14 PM
  4. C1JNA's Avatar
    sorry 7 days
    09-22-17 12:17 PM
  5. cbvinh's Avatar
    Hmm... well, it should retain emails on your device for 7 days before disappearing but it sounds like you're having problems of it disappearing within 1 day? There is an option for that, as you've probably seen, but it's not set to that, so...
    09-22-17 12:31 PM
  6. C1JNA's Avatar
    thanks anyway
    09-22-17 02:21 PM
  7. PHughes's Avatar
    Do you have the emails going to another device, like a computer? If so, they may disappear from your phone, depending on your settings.
    09-22-17 02:31 PM
  8. C1JNA's Avatar
    do you mean I should check the settings on my desk top?
    09-23-17 01:26 AM
  9. PHughes's Avatar
    Once my laptop downloads my email, they are deleted automatically from the phone. I have my email set up to delete emails from the server once they are downloaded by the computer mail app. Most likely something like that is happening in your case.
    09-23-17 11:07 AM
  10. ray689's Avatar
    Once my laptop downloads my email, they are deleted automatically from the phone. I have my email set up to delete emails from the server once they are downloaded by the computer mail app. Most likely something like that is happening in your case.
    What computer mail App? And this is emails being downloaded and saved on you hardrive on your PC? I'm not sure I understand what you are saying here?
    09-23-17 11:14 AM
  11. PHughes's Avatar
    What computer mail App? And this is emails being downloaded and saved on you hardrive on your PC? I'm not sure I understand what you are saying here?
    If you download you emails to you computer, and the mail app you use then deletes the email from your server, they will disappear from your phone if you have your email set up as IMAP on your phone.
    09-25-17 06:48 PM
  12. ray689's Avatar
    If you download you emails to you computer, and the mail app you use then deletes the email from your server, they will disappear from your phone if you have your email set up as IMAP on your phone.
    How are you downloading them I mean?
    09-25-17 07:10 PM
  13. Michael Liang's Avatar
    Another possibility could be that you have filed the emails in folders and the emails will be removed from your inbox. You will need to set the folder to sync on your Hub
    09-25-17 07:51 PM

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