10-23-17 12:02 PM
56 123
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  1. Uzi's Avatar
    Suddenly I got this error message, and can't sign in to my outlook account any idea to fix it?

    I can sign in to my account using outlook app or browser just fine
    Attached Thumbnails Can't add outlook account on hub-1465102635597.jpg  
    06-05-16 12:57 AM
  2. ams083's Avatar
    I had an issue where trying to add my outlook account (issued by my ISP, Telstra), it would not recognise it. I add as exchange, as it is supported. Telstra use Microsoft's Live email service.

    Anyway, to cut a long story short (just thought I'd put in some background, in case it's similar to yours) I had a look at all the settings that are on my Classic, then manually added my account through the Hub - and it worked first time like a charm.

    I then realised I had already added the same account through the stock android accounts, and had everything doubled up, so deleted the account from there.

    Hope this can be of some help to you!

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    FF22 likes this.
    06-05-16 02:56 AM
  3. c_bryant34's Avatar
    Suddenly I got this error message, and can't sign in to my outlook account any idea to fix it?

    I can sign in to my account using outlook app or browser just fine
    Were you trying to manually add or just auto-discover?
    06-05-16 07:19 PM
  4. Uzi's Avatar
    Were you trying to manually add or just auto-discover?
    Auto - discover
    06-05-16 08:56 PM
  5. c_bryant34's Avatar
    What is the provider? Have you been able to add via auto discovery before?
    06-05-16 10:20 PM
  6. Uzi's Avatar
    What is the provider? Have you been able to add via auto discovery before?
    Microsoft Outlook, yup suddenly it log out by itself ,and when I try to add the account back I got that error message
    06-05-16 10:46 PM
  7. Uzi's Avatar
    For temporary I use the outlook app works fine but really I prefer hub
    Attached Thumbnails Can't add outlook account on hub-1465181298403.jpg  
    06-05-16 10:48 PM
  8. ams083's Avatar
    Have you tried doing it manually?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 12:05 AM
  9. Uzi's Avatar
    Have you tried doing it manually?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    I don't know how to add manually :can't watch: lol
    06-06-16 12:07 AM
  10. Centerman66's Avatar
    Was it an outlook.com account?

    Posted via the CrackBerry App for Android on my Priv
    06-06-16 12:28 AM
  11. Centerman66's Avatar
    From Microsoft:

    Add an outlook.com account using the built-in Android mail app

    You can also choose to set up mail using the built-in Android mail app.



    Tap*Settings*>*Accounts*>*Add account*>*Exchange.



    Type your full email address, for example <someone>@outlook.com. (This can be an email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, and includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.)

    If you only want your email account to sync to your phone, tap*Next*and follow the rest of the prompts.

    However, if you want other sync options, such as syncing your calendar and contacts as well, selectManual setup*and follow the steps below.

    NOTE:*The manual steps below are for Outlook.com accounts only. If you're trying to set up a Yahoo, Gmail, or iCloud account, check those providers for information.

    On the type of account page, select*Exchange*>*Next.

    Type your password and select*Next.

    On the Incoming server settings page set the following:

    Domain\Username*
    Make sure your full email address appears. For example, <someone>@outlook.com. If*Domainand*Username*are separate text boxes on your device, leave the*Domain*box empty, and type your full email address in the*Username*box.

    Password*
    Use the password that you use to access your account.

    Server name*
    You might need to replace what's there withs.outlook.com*for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

    Port*
    Use 443 or 993.

    Security type*
    Select*SSL/TLS*or make sure the*Use secure connection (SSL)*checkbox is checked, then tapNext.

    On Account options, change or accept the default sync settings, and then select*Next.

    Name your account if you want and then select*Next.

    Posted via the CrackBerry App for Android on my Priv
    Uzi and FF22 like this.
    06-06-16 12:31 AM
  12. Uzi's Avatar
    I'll give it a try thanks for the help centerman66
    06-06-16 12:39 AM
  13. Uzi's Avatar
    Still no go
    06-06-16 12:48 AM
  14. ams083's Avatar
    Have you got it set up and working on another device, a classic or one of the Z's?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 06:53 AM
  15. Uzi's Avatar
    Have you got it set up and working on another device, a classic or one of the Z's?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    Unfortunately I sold all my bb10 device
    06-06-16 06:55 AM
  16. ams083's Avatar
    Do you have it on any other devices?

    And, is it an outlook account? Can you sign in using outlook.com


    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 06:57 AM
  17. Uzi's Avatar
    Do you have it on any other devices?

    And, is it an outlook account? Can you sign in using outlook.com


    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    I have outlook app on my priv and I can sign in
    06-06-16 07:09 AM
  18. ams083's Avatar
    Can you sign in through the website outlook.com as well?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 07:10 AM
  19. Uzi's Avatar
    Can you sign in through the website outlook.com as well?

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    Yup without problem
    06-06-16 07:19 AM
  20. ams083's Avatar
    OK, so when you're signed in on the website of outlook.com, what is displayed in the address bar? Eg, I have https://col129.mail.live.com

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 07:22 AM
  21. Uzi's Avatar
    06-06-16 07:25 AM
  22. ams083's Avatar
    Possibly, give this a try...

    Open up Hub, then go to setting and Add Account.

    Type your email address, and then tap Manual Setup

    Select Microsoft Exchange

    Type in your password, then scroll down to Server.

    Type in outlook.live.com

    Tap next, of it works, it should come up with a screen to select what you want to sync etc

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 07:32 AM
  23. Uzi's Avatar
    Got this error message
    Attached Thumbnails Can't add outlook account on hub-1465213045861.jpg  
    06-06-16 07:37 AM
  24. ams083's Avatar
    OK, try the same steps again, but this time select IMAP instead of Exchange...

    BlackBerry PRIV STV100-1 6.0.1
    Classic SQC100-1/10.3.2.2876
    06-06-16 07:40 AM
  25. Uzi's Avatar
    Still same
    Attached Thumbnails Can't add outlook account on hub-1465213548996.jpg  
    06-06-16 07:46 AM
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