1. baptistan's Avatar
    Hello, fellow blackberry lover.

    I got my priv a few weeks back and i since use the pattern lock which i dislike a bit.

    I would like to use the blackberry Picture Lock which i feel is more convenient and secure. but i cannot.

    The Picture lock stays grey and it says that "disabled by administrator, encryption policy or credential storage"


    Do any of you has an idea ? Cell phone bought in Hong Kong

    Thanks a lot !!!
    12-24-15 01:02 AM
  2. gamert1's Avatar
    Hey man,
    Incase you haven't resolved it yet, you need to change your security settings OFF of your current lock, i would just set it to NONE and then you need to setup the picture. YOU NEED to be connected to internet/cellular to have it work as it communicates with cloud.
    01-04-16 08:49 PM

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