07-15-16 09:52 AM
tools
  1. grumpyaeroguy's Avatar
    grumpyaeroguy
    Ever since the recent update, if I open the Contacts app, and try to search for a contact, i get the message "unfortunately contacts has stopped working".

    Anyone else have this issue, or is it just me.
    05-06-16 10:00 PM
  2. anon(9208252)'s Avatar
    anon(9208252)
    Try a hard reset if you haven't yet. Usually a good idea to do a couple after a new load of an os

    Posted via the CrackBerry App for Android
    05-06-16 10:17 PM
  3. FF22's Avatar
    FF22
    Ambassador
    As suggested try a restart/reboot

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.
    05-07-16 12:33 AM
  4. bettyjo214's Avatar
    bettyjo214
    I'm having that problem now with the new AT&T update yesterday, 7/13. Did you ever find anything to help you? I've tried all the rebooting suggestions and nothing is working. Thanks!
    07-14-16 10:08 PM
  5. grumpyaeroguy's Avatar
    grumpyaeroguy
    Originally Posted by bettyjo214
    I'm having that problem now with the new AT&T update yesterday, 7/13. Did you ever find anything to help you? I've tried all the rebooting suggestions and nothing is working. Thanks!
    Hard reset...

    Posted via the CrackBerry App for Android
    07-14-16 10:46 PM
  6. c_bryant34's Avatar
    c_bryant34
    Originally Posted by grumpyaeroguy
    Hard reset...

    Posted via the CrackBerry App for Android
    What version of the OS and PIM apps are you guys running?
    07-15-16 09:52 AM
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