1. Austin Ralf's Avatar
    So I bought that 45 dollar case from Bell for my Priv right?, well I set it on a sticky surface so I took the case of to clean it. And where the plastic meets the lock button both sides have a little gouge in it. My 15 days on my phone is up Thursday. Should I take the phone back and get them to replace it or leave it. I have no clicky screen or anything others have complained about. I love this phone. I miss BB10 a lot but the good outweighs the bad. Thanks for your responses in advanced.
    Last edited by Austin Ralf; 02-29-16 at 07:36 PM.
    02-29-16 07:04 PM
  2. CeCoQ's Avatar
    Keep your phone if you have no problems with it.

    Posted via the CrackBerry App for Android
    02-29-16 10:19 PM
  3. Wotm8's Avatar
    I'd get it replaced tbh

    Posted via the CrackBerry App for Android
    03-01-16 12:10 AM
  4. Snappy Phoenix's Avatar
    03-01-16 01:42 AM
  5. karloil's Avatar
    If you can have it replaced then good for you...but normally they won't replace a unit just because it has cosmetic issues.

    Posted via the CrackBerry App for Android
    03-01-16 02:12 AM
  6. kiomon's Avatar
    I fought hard in a chain of back and forth emails and phone calls, wasting hours of my time to get BlackBerry to take accountability for the damage on my PRIV. They finally agreed to replace the device but told me I would have to work with Amazon on warranty replace the case?!?! In contrast one email to amazon and my case was refunded (and it was over 30 days after purchase). Blackberry support was a complete mess. Horrible experience. If you can get it replaced by the carrier then do it, because it will be a pain later

    Posted via CB10
    03-01-16 02:38 AM
  7. Austin Ralf's Avatar
    Sorry for the late responsen, been busy with work and homework at school. So I decided not to take it back because I can live with the four little marks rather than waiting for a new phone, transferring files and might risk the chance of the screen clicking error. I love this phone but still miss BB10 A LOT.
    FF22 likes this.
    03-06-16 11:12 AM
  8. jimmy zamalot's Avatar
    I broke the little tabs off that hold the buttons in place

    Posted via the CrackBerry App for Android
    03-06-16 06:32 PM
  9. lukaCB's Avatar
    i'm using incipio case, it's good and beautiful
    03-06-16 07:43 PM
  10. Pinot2015's Avatar
    keep it, nothing wrong with phone. I'm not sure it's BlackBerry's fault that the phone got nicked.

    Posted from my Priv
    03-06-16 07:58 PM
  11. Krnmc's Avatar
    i'm using incipio case, it's good and beautiful
    Using the same case and it's pretty good. But pricey though... I paid $30 bucks for it.
    03-07-16 12:36 AM
  12. Drenegade's Avatar
    keep it, nothing wrong with phone. I'm not sure it's BlackBerry's fault that the phone got nicked.

    Posted from my Priv
    It kind of is if it happened directly as a result of using an OEM case.

    Posted via CB10
    03-07-16 01:01 AM

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