BlackBerry Priv does not ring - unknown ringtone - android.process.media stopped working

Hi,

I have a Priv which does not ring any longer. Notification settings for "Ringtone" and "Default tone for notifications" says "unknown ringtone".

If I try to change the tone it comes up with error message "android.process.media stopped working".

I did an outstanding OS update to latest version via OTA but the problem still remains.
Would be glad if I could avoid resetting the whole device.

Thanks for your help
Martin

Originally Posted by zmdidtworm

Would be glad if I could avoid resetting the whole device.

Resetting it will almost certainly fix it though.