1. citystars41's Avatar
    Earlier this week (Tuesday) i had put a claim in for a replacement device through BlackBerry Care. i just received a phone call stating they are out of stock of the Priv and are hoping to get stock in next week....

    This scuks.....
    07-29-16 10:37 AM
  2. Dunt Dunt Dunt's Avatar
    I taught one of the big things with BlackBerry Care is you could get a replacement the next day....

    Probable are different terms and conditions in every market, and of course depend on what the claim is. But for what they charged, I'd read my contract and probable give them another call.
    07-29-16 10:49 AM
  3. citystars41's Avatar
    i was hoping there would be some kind of work around for this. Having to wait a week plus is not cool
    07-29-16 11:49 AM
  4. citystars41's Avatar
    i see it does say this:

    In the event of a claim, the BlackBerry Care Protection Plan customer service representative will personally walk you through your claim2 options which may include an advanced exchange replacement phone, arriving the next day3 or repair of your existing smartphone by BlackBerry repair specialists4. This personal service helps you to get up and running again quickly and easily.

    footnoted: 3 Subject to shipping cutoff times and Terms and Conditions.


    anyone have thoughts? you think its worth calling them and pursuing a better turn-around?
    07-29-16 12:17 PM

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