1. pberryboy's Avatar
    please my new privilege is over heating and really burning, Almost burnt my hand holding it. why charging and and using it same time.

    what can I do step by step to solve this and is it normal. used Bb for 15 years first time.
    is it a another Samsung I got?
    It started last night when I did the up grade to its software and installed new chip form carrier
    I am in chile and know one know here knows how to use it or even seen one as they discontinued selling them in chile completely for several years.all the muti carriers ) support service here.
    really need your help out there to solve just one of the problems I am having
    thank you happy holidays.
    12-28-16 05:08 PM
  2. FF22's Avatar
    What OS is it running? Main Settings, About...

    What were you running when it got very hot?

    Try one of the reboot options:

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    12-28-16 06:02 PM

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