[gqmovement]

Has anyone run into this issue where the phone is charging but the power decreases?

My phone was at 98% when I woke up, ate breakfast and came back to see the phone at 85%.

Anyone??

[FF22]

Has anyone run into this issue where the phone is charging but the power decreases?

My phone was at 98% when I woke up, ate breakfast and came back to see the phone at 85%.

Anyone??

It has happened to me occasionally. I am guessing that some background process needed more power than the charger was providing at that time. It certainly can happen if you are attached to a computer or even one of the lower power chargers.

You can look at the battery program or app in the Settings menu or 3rd party apps to see what is using the battery. Lately folks have found Facebook using more power than normal. A new update supposedly helped.

But if it continues, I'd suggest rebooting.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

[Simdj]

Have had the same issue. Solution: When battery is not charging or only shows USBcharging when connected into a wall plug, unplug your Priv, turn of GPS, plug the Priv back in and it charges normally! Then turn back on GPS while charging and it keeps charging... Weird though, but works for me ever since...

[Simdj]

Problem came back. It doesn't charge at all with the original BlackBerry charger... But with my old iPod charger it works, but takes about 12 hours for a full charge. Before it took like 3.5 h :-( And no, the BlackBerry charger is not broken, it works perfectly on my other devices...

[FF22]

Problem came back. It doesn't charge at all with the original BlackBerry charger... But with my old iPod charger it works, but takes about 12 hours for a full charge. Before it took like 3.5 h :-( And no, the BlackBerry charger is not broken, it works perfectly on my other devices...

Do you have a warranty? If in the US, Canada or UK

Blackberry Support 1-866-533-8067
0800-141-3330 (UK)

Or try all of those REBOOT methods posted above.

Good luck.

[ihearlivepplz]

Happened to me too. Try using another charger/cable and see if that helps. Replacing my cable helped. Also, I use a Samsung quick charger, the BlackBerry charger that came with my phone takes years to charge with. The cable is also a newer cable. The BlackBerry charger and cable work great with other devices, just not with my PRIV.

[Simdj]

Does the Samsung quick charger its job? How long is 'quick' with the Priv?

[ihearlivepplz]

Does the Samsung quick charger its job? How long is 'quick' with the Priv?

0-100 in 1h20 at most.

[Simdj]

0-100 in 1h20 at most.

Wow, thanks. Will try to get one.