05-18-18 12:16 PM
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  1. Benjamin Lui's Avatar
    Benjamin Lui
    I've been using a 2a power brick that cane with my old phone to charge my Priv. Sometimes it charges fine, but more often it looses charge when plugged in. I've installed an app that monitors the current drawn from the battery and charger, and sometimes the battery experiences more draw when charging than unplugged. I tried charging it overnight while it was off, but the charge actually went from 81% to 60%.
    05-15-18 05:51 AM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Try a different charger...

    But the PRIV is known to sometimes develop an issue with charging... hardware problem.
    05-15-18 07:51 AM
  3. Priv4U's Avatar
    Priv4U
    Install the BlackBerry Virtual Expert app (on Google Play Store). It seems to solve many issues with the PRIV. Good luck.
    05-18-18 12:16 PM
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