1. townnsendiv's Avatar
    I have a Verizon Priv. During setup after a factory reset, I do not get the screen that asks me if I want to restore some or all of my apps. I wonder if that is because something is wrong with my phone, or is it a google problem? I can see the backed up apps on Google Drive, but I don't get the option to restore when the phone comes back on after resetting. Is anyone else experiencing this?
    07-16-17 11:57 AM
  2. jafobabe's Avatar
    Did you re-setup your phone with the same information as before?
    Did you sign back in for your Google Account?
    Are you in the Google Play Store>Swipe from left to right>tap my apps?

    If all is true above, you can look in your settings (on the PRIV) and the apps will be listed there ..... just hold down on app and drag to your screen.
    07-16-17 03:09 PM

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