1. David Theado's Avatar
    Ever since the first last messenger update, every time I start a new text conversation with messenger it defaults all the letters and words to "cap" letters. It only does this with the vkb, the pkb. Anyone know how to change it back? It's extremely annoying, thanks in advance
    11-17-16 09:14 PM
  2. David Theado's Avatar
    Bump.

    on the road with my BlackBerry
    11-18-16 07:24 AM
  3. FF22's Avatar
    Try a reboot

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed.

    Press and hold the power key
    Tap and hold Power off when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
    11-18-16 09:10 AM
  4. enlubo12's Avatar
    Same issue. Tried multiple reboots. Now just intermittent but I still see it.
    11-18-16 09:54 AM
  5. FF22's Avatar
    Might you have some third party program? You can boot in safe mode if you have not tried and see if it happens then. If all is good in safe mode, you need to try finding the problem app.

    Otherwise, you could reload the OS but that takes time as it wipes the device and then you have to reload stuff.
    11-18-16 10:06 AM
  6. oldsoul123's Avatar
    Use Messenger Lite instead. It works good and doesn't eat up battery.
    11-18-16 10:18 AM
  7. David Theado's Avatar
    Thanks for the suggestions

    on the road with my BlackBerry
    11-18-16 11:31 PM

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