02-20-17 08:39 AM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    Can't assign custom ringtone for contacts after priv update on 13jul16..
    07-16-16 02:47 PM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    reboot your phone?
    07-16-16 04:09 PM
  3. Randy Jones's Avatar
    Randy Jones
    Known problem. BB has pushed an update to fix, waiting on AT&T to push the update through.
    07-20-16 02:58 PM
  4. Centerman66's Avatar
    Centerman66
    Once you get the update it works fine.

    Posted via the CrackBerry App for Android on my Priv
    07-20-16 05:36 PM
  5. thbond's Avatar
    thbond
    ... is this a reoccurrence or was it ever fixed?
    02-19-17 07:52 PM
  6. ray689's Avatar
    ray689
    Originally Posted by thbond
    ... is this a reoccurrence or was it ever fixed?
    Fixed. The thread is 7 months old
    02-19-17 08:43 PM
  7. RaycinSS's Avatar
    RaycinSS
    Originally Posted by ray689
    Fixed. The thread is 7 months old
    Yes, The thread is 7 months old. No the problem is not fixed for many of us that have AT&T locked phones.
    02-19-17 10:11 PM
  8. ray689's Avatar
    ray689
    Originally Posted by RaycinSS
    Yes, The thread is 7 months old. No the problem is not fixed for many of us that have AT&T locked phones.
    What OS version are you on?
    02-19-17 10:24 PM
  9. thbond's Avatar
    thbond
    Android 6.0.1
    Build AAI 460
    ATT
    02-19-17 11:12 PM
  10. RaycinSS's Avatar
    RaycinSS
    Originally Posted by ray689
    What OS version are you on?
    ATT
    Android 6.0.1
    Build AAJ057
    02-19-17 11:16 PM
  11. RaycinSS's Avatar
    RaycinSS
    I should have mentioned that I do know that Blackberry has in their mind fixed the issue. I have it in writing from Blackberry that they have fixed the issue and provided it to AT&T. The problem is AT&T refuses to pass it on to their customers and Blackberry refuses to pass it to us because they say they have passed it to AT&T so it's one big stand off and many of us with AT&T locked phones are the big losers in the deal and neither AT&T nor Blackberry will make it right. Meanwhile my relatives $299 ebay unlocked Priv works fine. Lesson to customers here don't get a carrier locked phone. In the past there may have been better experiences but in today's world you are at a disadvantage.
    02-19-17 11:24 PM
  12. thbond's Avatar
    thbond
    On the ATT community board under a similar thread topic I was told by the ATT Community Specialist@:
    "Since you are up to date on the software, I recommend a master reset on the phone. You can find the steps on our Device Support page. Once you reach the page you will want to select the Blackberry PRIV > Tutorials > Troubleshoot > Reset Device. Prior to performing a master reset, you will want to make sure you back up your phone. "

    I'm assuming this means a total reload of apps and settings would be required...with no assurance of a fix?
    02-20-17 08:39 AM
« Repair advice | February 5th, 2017 - Security Patch Available »

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