1. jandyou83's Avatar
    Hi,
    I have Playbook 16 GB with OS 2. When I working (doesn't matter what I do, surfing, reading a book etc...) it freezes and restarts after a minute or by pressing and holding power button. I did something that written on forms (security wipe, hard reset: volume up+down+power) but no result. Is there anything that I could diagnose the OS or hardware? OR How Can I Fix This Issue?
    Please HELP!
    07-03-13 11:57 PM
  2. FF22's Avatar
    Hi,
    I have Playbook 16 GB with OS 2. When I working (doesn't matter what I do, surfing, reading a book etc...) it freezes and restarts after a minute or by pressing and holding power button. I did something that written on forms (security wipe, hard reset: volume up+down+power) but no result. Is there anything that I could diagnose the OS or hardware? OR How Can I Fix This Issue?
    Please HELP!
    You did a Security Wipe using the Main Gear Option? It did not help?

    Have you installed or sideloaded any Android apps?

    You could try reloading the entire OS - a bit more time-consuming

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    jandyou83 likes this.
    07-04-13 11:30 AM
  3. jandyou83's Avatar
    thanks man! I'll try...
    07-05-13 03:07 AM

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