[reda2006]

hi I have already talked about a problem I have --....after security wipe I left all my icons only 2 stayed browser and setup--plz I want to know if there a way to load a new os without bbdm because this later never finish updating and coming with an error message

my playbook is LTE 4 g
software version is the last one
plz help me and I am very sorry to post here since I think I have an OS problem
thank you in advance

[FF22]

I think you would be best served by either calling your carrier (that will probably be useless but you can try).

Or call Rim support.

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les T�l�phones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Geb�hrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

[email protected]

(BTW: helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)

[Carl Estes]

I would think you have to have BB DTM on your pc. It's free to download. I just wiped and reloaded my 1st Playbook this weekend as after almost 2 years? of use and sideloading and generally just using it. My 2nd PB which is my media server to my AV system is still rock solid after about a yuear and a half. Never sideloaded on that one. But my Work Playbook was srating to "feel a bit wonky", so I did a Security wipe, and a full reload of the OS image, did one update and PB is like new. Zippy and fresh, Browser working happy. Like I just opened the box.

I kind of equate this to my pc's, as every 18/24 months, I wipe and reformat and things are zippy again.

What kind of PC are you using? Win 8? Yuck! if you have XP or 7, should be no issue. You might be able to use a freinds machine if you suspect its your machine/windows version.

Try this: a video of a complete wipe and restore link shown below. This is what I used and all went well, no issues. He does report that there is a bug if you don't hit the "repair" then update windows in a certain amount of time, but it was not a big deal. You will see it when you preview the video BEFORE you start. Remember, to copy/backup all you images/music/docs to the PC before your start.

Total time from plug in to unplug Playbook was about and hour. Make sure you Playbook IS FULLY CHARGED before you start.



This should get you through the process with minimal issues. It worked for me. You just have to get through his description of his breakfast.......

Hope this gets you back to where you were.

C

[reda2006]

so i have both a window 7 and 8 same negatif results and i noticed that remark on BBDTM
that says

...blackberry software cannot communicate with your device...

and can see my playbook displayed on BBDTM

is it possible thats why i cant do the software update ???????
please help me
thanks

[Cynycl]

you can try the Link software but you may have an issue with your antivirus or other program on the pc. folks running AVG reported issues.

If Link doesn't work I would think that it's a pc program or permission issue

[reda2006]

you can try the Link software but you may have an issue with your antivirus or other program on the pc. folks running AVG reported issues.

If Link doesn't work I would think that it's a pc program or permission issue

thanks for your quick reply
is it possible this is the main reason why i cant update...because bbdtm doesnt communicate with my device??
i tried the update on several computers and the same result
when i plug my pb i have the option to repair and the software ztart downloading the os and then with the extraction the error message appears..
is there another alternative apart wifi because i have the last OS
thanks again

[Cynycl]

Open DM on pc and turn the PB off completely When it is off, then connect the usb and should recognize.

search the forum for debricking the PB. Should help you

[reda2006]

Open DM on pc and turn the PB off completely When it is off, then connect the usb and should recognize.

search the forum for debricking the PB. Should help you

whats link software please in your first post i didnt understand
please

[Cynycl]

Link is the new DM software for the bb10 devices but it works on playbook.

You can also try uninstalling DM on pc and reboot and connect the PB and let the pb install the device drivers on the pc.

read up on the debrick process, that should sort you out

[reda2006]

thanks
my second problem i cant delete bbdtm first
so if i understood the software of blackberry 10 can do the job to update the poaybook.. so i will try this tonight and i will let you know
thanks

[Cynycl]

good luck.

seems strange that you can't uninstal DM

[reda2006]

yes indeed from control panel i cant delete DM
i have windows 7
so just to confirm bb 10 software can update my PB ?

[reda2006]

good luck.

seems strange that you can't uninstal DM

can you please give me the link of BB 10 software to update my PB please thanks

[Cynycl]

It may but seems that you have an issue with the pc. You should be able to uninstall DM. Hopefully installing link will overwrite DM software.

[Cynycl]

Been a while since I did a security wipe but as I recall I could install current OS via wifi only. Didn't need to use DM at all. I'd try to redo security wipe on pb after a hard reset, hold power and volume up buttons at same time

[reda2006]

Been a while since I did a security wipe but as I recall I could install current OS via wifi only. Didn't need to use DM at all. I'd try to redo security wipe on pb after a hard reset, hold power and volume up buttons at same time

thank you i am very new to blackberry so can you explain to me how i should proceed i have no idea plz and thank you very much

[Cynycl]

the video posted earlier should guide you through it

[FF22]

Link Software:

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US

Is it possibly you attempted to delete the Desktop Software or a portion of it - that can sometimes foul up Control Panel. You might try REinstalling the Desktop Software again - that should fix things sufficiently so you can then fully delete it.

[reda2006]

Finally my friends managed to let my window 7 recognize my playbook and as a Z mase storage and everything is fine BUT I am unable to do an OS fresh updade in order to get back my missing icons the issue is during the update and exactly after downloading the software and starting to extract it into the playbook it disconnect from pc I wish that somebody will help me with issue always a error message

thanks mates

[Carl Estes]

Finally my friends managed to let my window 7 recognize my playbook and as a Z mase storage and everything is fine BUT I am unable to do an OS fresh updade in order to get back my missing icons the issue is during the update and exactly after downloading the software and starting to extract it into the playbook it disconnect from pc I wish that somebody will help me with issue always a error message

thanks mates

OK, you got your first major hudle passed you, the PC now sees it as drive "Z", which is correct/normal.

Go to the youtube video I posted the link to above and watch it. Maybe twice. And you should be good. I follow the procedure this last weekend and all went well.
You know when you have it done correctly is when your OEM icons are back AND you get that HD demo video in your Video folder. This video is integrated into the OS itself. So when you have that, you should be golden.

Keep us posted.

P.S. Make sure you are using the DATA cable that came with the Playbook. Not all micro usb cables are the same, some are basically "charging" cables only. You need the one that came with the playbook, it's meant to hadle the hispeed data bits......

C

[reda2006]

thank you
so concerning the cable I have one that I bought and its blackberry brand ---car charging used for both***

i saw your video at least 5 times and as you see not the sames error message--
i think i have a different issue
thanks