I have to say that the Staples here in Lindsay has superb clerks and always seems to know its stuff.
When I was first looking at the Playbook back in November, when the sale came on, I was given full info on the playbook and its many capabilities. No-one tried to steer me to any other tablet and never said that it was being discontinued. Did tell me they were out of 16 gb models and weren't sure if they would have more in before Xmas.
I have always found their staff to be well versed on any product I have looked at. I have even had them tell me a lower priced model of something is actually better than the one I was thinking of purchasing.
For those reasons, I always go there to buy. Returning anything is never a problem, and the staff seems to last as well.
Maybe its because I'm in a small town.