03-30-14 02:41 AM
30 12
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  1. peter0328's Avatar
    How does DART deal with consumers differently?
    They don't. DART is for BES customers who pay for that level of support.

    Posted via CB10
    03-20-14 01:00 AM
  2. madman0141's Avatar
    So if I want my screen wipe replaced I should call and ask for DARP for my BES account.
    anon(4067838) likes this.
    03-20-14 04:46 AM
  3. qwerty4ever's Avatar
    How does DART deal with consumers differently?
    DART does not handle consumers. Period. Full stop.

    Posted via the BlackBerry Q5 using CB10.
    03-20-14 06:43 AM
  4. qwerty4ever's Avatar
    So if I want my screen wipe replaced I should call and ask for DARP for my BES account.
    No. The DART only works with very specific high-value organisations and only this exclusive client list. Your organisation is not on the list. The former support model has been entirely outsourced to service delivery partners such as Sykes. My experience, as a Tier 2 server support analyst, dealing with them left me ready to smack the CEO upside the head with a mace for their decision to outsource Tier 1 support.

    Posted via the BlackBerry Q5 using CB10.
    03-20-14 06:50 AM
  5. Orange UK's Avatar
    It depends on the issue. Physical damage is never covered under warranty with any company. Please define what you mean by "broken" charger. If it's not physically damaged, then you should prove to them that your warranty was extended and insist on a replacement. If it's physically damaged, I don't see how you can get a replacement.

    To the person above who has a PlayBook that has a rubber seal disintegrating and a metal bezel that's rusting, what the heck are you doing to your device?
    Using it as a tablet in my hands....is that not on BB warranty ? lol
    03-30-14 02:41 AM
30 12

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