1. Drayk's Avatar
    HELP!!!! I need to wipe my PB but the screen is unresponsive.
    How can I do this with a computer????
    Last edited by berryjunkie; 09-17-12 at 04:02 PM.
    09-17-12 01:13 PM
  2. pacoman03's Avatar
    Search for "debrick".
    09-17-12 01:38 PM
  3. FF22's Avatar
    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    09-17-12 04:01 PM
  4. Drayk's Avatar
    HELP!!!! I need to wipe my PB but the screen is unresponsive.
    How can I do this with a computer????
    I bought a 2 year warranty with the PB....100% full replacement value if damaged.
    It got "damaged"....beyond repair.
    Soooo......all good, peeps............
    I got it.....I think. I can't get into my PB to see if it actually loaded the OS but it's asking me to set it up so I think I'm good.
    I just don't want all my contact info going to a warranty dept......
    09-17-12 04:28 PM
  5. Drayk's Avatar
    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    Right....I did this. Thanks
    09-17-12 04:30 PM
  6. kretch's Avatar
    If in fact it is damaged beyond repair will you be getting another PlayBook?

    .
    Last edited by kretch; 09-17-12 at 09:35 PM. Reason: Edit
    09-17-12 09:25 PM
LINK TO POST COPIED TO CLIPBOARD