1. mmustang69's Avatar
    I know that this has been asked a million times, but I can not get answer or a fix. My Playbook will not power up. I was getting the red light and then 3-5 flashes of green, but do not get that. I plug into wall and nothing. I plug into a USB and nothing. I have reinstalled the software on the computer and nothing. I have held down the power+volume and nothing. If ther is anyone that knows what I can do please let me know.

    09-15-12 08:30 PM
  2. Chaddface's Avatar
    If you're not getting any response then you should call RIM. The PB has a one year warranty.
    bungaboy likes this.
    09-15-12 08:34 PM
  3. k1ward's Avatar
    Leave it plugged in over-night using the supplied charger, then check it in the morning. This worked for me when I was given a playbook that was completely dead after sitting on a shelf for several months.
    09-15-12 09:39 PM
  4. FF22's Avatar
    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.


    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile


    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    09-15-12 10:49 PM