Why is my country list blank?

Hi
I've had my Playbook for about four years. Last week it appeared to have reset itself, starting the setup procedure I went through when I first bought it: language, time zone, etc.

When it comes to selecting my country the list of options is not populated, and I cannot proceed. I believe I am connected to a wireless network - the time, date, and time zone are correct - but the fact that the list is empty makes me wonder.

I bought the device in Canada but I'm currently traveling in the States - could that be a problem?

There are some pictures and documents I'd like to retrieve. I'm currently in Phoenix AZ - is there a person or a shop here I should know about?

Thanks

Gord

You might want to try a different wifi in case there is a problem with the wifi.

Since it reset itself and you are back at the setup, your files are lost unless you have a backup of the Playbook that you can restore to it after you get the initial setup completed.

Originally Posted by takhini

Hi
I've had my Playbook for about four years. Last week it appeared to have reset itself, starting the setup procedure I went through when I first bought it: language, time zone, etc.

When it comes to selecting my country the list of options is not populated, and I cannot proceed. I believe I am connected to a wireless network - the time, date, and time zone are correct - but the fact that the list is empty makes me wonder.

I bought the device in Canada but I'm currently traveling in the States - could that be a problem?

There are some pictures and documents I'd like to retrieve. I'm currently in Phoenix AZ - is there a person or a shop here I should know about?

Thanks

Gord

Same problem. When I got to that screen, I hit the power button and selected Restart and it seemed to fix the issue. I am in Canada and purchased the device in Canada so not sure why this happened. I noticed that during the initial setup, I was not prompted to accept the license agreement or enter my BBID but after restart I was.