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just keep the thing, dead spots and all...you could name them say, steve and olivia...come up with a good back story...dead pixel from the mean streets of L.A. meets dead pixel from the country club...maybe they could team up and fight injustice around telephone outsourcing...
aww...bet you'll miss steve and olivia
Good luck with the replacement.
Hope all works out:)
Sorry to hear you had a frustrating experience. Hope your replacement is perfect. :)
All's well that ends well :)
Glad to hear it. Hope the next experience is much better than the last one.
seems like better customer service then any company ive dealt with...
Surely, you're joking.
nope.
what did it take... an hour to solve the problem?
when i call to change my phone plan it takes an hour, then i notice the next month that they did it wrong and have to be on the phone another hour.
when i discuss 'anything' with bestbuy it takes hours...
so, it may not be THE BEST service, but it is far from the worst.
I had a dead pixel on my 64 PB. So far it's been a week of incident number, case number, ticket number, emails, tracking number, more emails, and am still waiting for resolution. I've never seen a more bureaucratic customer service operation in my life.