1. zten's Avatar
    My PlayBook crashes when I record videos with it, it tells me there isn't enough memory to run the process.

    And when I do record it freezes and pauses .

    Is it busted??

    Thanks.

    Posted via CB10
    09-08-13 09:41 PM
  2. diegonei's Avatar
    Well the OS seems to be telling you what's going on. Make sure you only have the camera app running when you record videos.

    Making sure you have a good amount of free space isn't a bad idea either.

    And if everything else fails, it is my experience that an OS reload (NOT a device wipe) usually gets things back on track.
    09-08-13 09:47 PM
  3. pacoman03's Avatar
    Does it always crash? Your title seems to say it lags (sometimes). How much free memory are you showing in settings, and how much free storage are you showing? (Settings/About/Hardware)
    09-08-13 09:49 PM
  4. FF22's Avatar
    There is some anecdotal evidence that the video lag might be caused by either not sufficient space or possibly even fragmentation of the free space - you copy files, erase file, copy more and erase stuff - the pb might be having trouble indexing or finding gaps to store the new video. And while it is not a spinning harddisk, the OS still has to contend with writing the video to the disk. One guy found that by forcing encryption (it is an option), the video stopped lagging - presumably because the data is re-written consecutively as it encrypts. Again, some speculation is involved.

    Now I do not recall reading about crashes.
    09-08-13 11:34 PM
  5. zten's Avatar
    OK let me clarify.

    I have lots of free space on the PB so it's not that I think. Probably has more than 45 GB free.

    It was a fresh OS reload before I took the PB to the Dominican with me.

    It basically will freeze while recording, as you are recording the video it will freeze for a very long time and this can be seen in the video play back. It does it every time, and sometimes it says there isn't enough memory to run the application. At which point it will freeze and big have to swipe up to exit the application.

    It takes pictures fine but won't record videos properly at all.

    I have nothing else running in the background.



    Posted via CB10
    09-08-13 11:44 PM
  6. pacoman03's Avatar
    One thing you can try is using the android Camera app and see if you have the same problem with it. There are a number of ways to access android Camera. One way is to install "Quick App Manager" from app world and then tap on Camera from the main screen. If this app works ok, it may be easier to use it rather than going through the hassle of wiping your Playbook.
    09-09-13 01:09 AM
  7. jpash549's Avatar
    How long are these videos and what definition are you choosing?

    Sent from my Nexus 7 using CB Forums mobile app
    09-09-13 02:53 AM
  8. FF22's Avatar
    OK let me clarify.

    I have lots of free space on the PB so it's not that I think. Probably has more than 45 GB free.

    It was a fresh OS reload before I took the PB to the Dominican with me.

    It basically will freeze while recording, as you are recording the video it will freeze for a very long time and this can be seen in the video play back. It does it every time, and sometimes it says there isn't enough memory to run the application. At which point it will freeze and big have to swipe up to exit the application.

    It takes pictures fine but won't record videos properly at all.

    I have nothing else running in the background.



    Posted via CB10
    Questions - Has this suddenly started happening or has it always been a problem? Have you sideloaded any android or other apps?
    09-09-13 09:04 AM
  9. zten's Avatar
    Questions - Has this suddenly started happening or has it always been a problem? Have you sideloaded any android or other apps?
    I haven't side loaded anything on the PB and it has been happening for a few months now. I haven't downloaded any apps on it, I just use it as a pdf reader for engineering files but I thought I'd bring it to the Dominican and ended up using it to record videos

    Posted via CB10
    09-09-13 05:07 PM
  10. FF22's Avatar
    How old? Warranty? Varies longer in some locales.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    diegonei likes this.
    09-09-13 10:28 PM
  11. zten's Avatar
    Thanks in will given them a call thanks for the help, it has warranty I checked on the website.

    Posted via CB10
    FF22 likes this.
    09-09-13 11:36 PM

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