1. dperry360's Avatar
    I'm having issues using the video chat function on my Playbook. When i open the application a message appears stating that "the camera is currently in use by another application. Close the application using it and try again." This message occurs even when I have no other app running. Should I back up my PB and try a security wipe?
    10-09-12 11:08 AM
  2. robsteve's Avatar
    Try rebooting before doing anything drastic. Do you have any Android Apps loaded that may be using the camera?
    10-09-12 11:18 AM
  3. diegonei's Avatar
    How about a reboot first?

    Either turn it off and then back on (a minute interval after it is powered off is advised) or do a 3finger (hold vol+, power, vol-. If you get a clickn, you did it wrong).
    10-09-12 11:19 AM
  4. FF22's Avatar
    Do your cameras (front/back) and video work in other apps or is the problem only in Video Chat?
    10-09-12 11:23 AM
  5. dperry360's Avatar
    I have oovoo side loaded but the camera never worked with that app from the beginning. I just tried to take a photo and the camera app is producing an error code message "error.4003 picture". I can recorded video with the back camera but upon switching to the front it just goes black and freezes
    10-09-12 05:47 PM
  6. dperry360's Avatar
    UPDATE: After doing the 3finiger reboot I can use the back camera in the standard camera app but the front is still no working so that's where the malfunction seems to be
    10-09-12 05:57 PM
  7. diegonei's Avatar
    It can be a hardware issue then... Turn it off for a while and try again. Let's hope it isn't. Did the device fall?
    10-09-12 06:03 PM
  8. dperry360's Avatar
    I can remember one fall but only from about knee high on to carpet. I keep it in the convertible case 100% of the time. This particular one isn't the best for protection but it has sufficed so far.
    10-09-12 06:31 PM
  9. diegonei's Avatar
    Falling can, at the very least, make the internals loose, causing all sorts of issues.

    Consider taking it to be repaired.
    10-09-12 07:26 PM
  10. dperry360's Avatar
    I'm not sure where I would take it. Should I contact RIM and send it to them? Before I go down that road I'll try to downgrade back to 2.0 and see if it that helps
    10-10-12 10:44 AM

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