1. c_86's Avatar
    Hey everyone

    not sure if anyone else is having this, i know a couple of people are...

    but i have a couple people on the vid chat now, and whenever i try to connect, it rings the person, says connecting then stops and displays and error msg saying "firewall is preventing the connection" or something along those lines...

    now i have no firewall on my router, and i even double checked that... as well for good measures i rebooted my router and modem to make sure 100% that was working fine....

    anyone else having similar issues? or has someone come up with the answer to this issue?
    05-03-11 07:18 PM
  2. aiharkness's Avatar
    Perhaps it is not you, but the other user.
    05-03-11 07:26 PM
  3. c_86's Avatar
    maybe... idk
    05-03-11 07:40 PM
  4. HartfordWhalers's Avatar
    Yes I've had the same problem with two different users
    05-03-11 07:58 PM
  5. Michelle Haag's Avatar
    I have the same issue too...
    05-03-11 07:58 PM
  6. djpua's Avatar
    I wouldnt know since I still dont have any PB friends
    05-03-11 08:07 PM
  7. Mercury's Avatar
    i would love to try and see if i can, but i have no friends with PB's lol
    05-03-11 08:08 PM
  8. Spinal's Avatar
    i had the same issue too, my friend connected to me fine, but when i tried to connect to him i got that message. also it kept saying connection lost every 5mins.
    05-03-11 08:51 PM
  9. Manaz101's Avatar
    Same here, getting the same error
    05-03-11 09:10 PM
  10. c_86's Avatar
    ya i dont know whats causing it... it must be a playbook issue or a rim noc issue... it cant be all of our routers... might call rim tmw or the next day if it doesnt resolve itself
    05-03-11 09:23 PM
  11. Hitman247m's Avatar
    My girlfriend and I are both having the same issue. Different routers, firewall disabled.
    05-03-11 10:11 PM
  12. shlammed's Avatar
    it's not a RIM issue or a PlayBook issue

    it's something blocking the connection between your two end-points
    05-03-11 10:16 PM
  13. c_86's Avatar
    well no... im thinking its a noc issue... i just got a call from someone and it worked fine but for others it doesnt so idk...
    05-03-11 10:18 PM
  14. barriehockey's Avatar
    i had mine working one day from my house - linksys e2000 router (pretty new) and the next day (yesterday) same contact, i was at my place and them at thiers.. didn't work..
    anyone wanna give me a call to try things out pm me for my BBID
    05-05-11 11:55 AM
  15. jjjahn's Avatar
    Is it possible that if you have it networked to your network that it could be the antivirus firewall that could block it? Also could check your router log and see if it says anything. Maybe it set to block certain ports that might be used.
    05-05-11 12:11 PM
  16. crackhead007's Avatar
    I have not been able to get it to work either. I tried with a co-worker who is at BB World and got the firewall error as well.
    05-05-11 02:03 PM
  17. barriehockey's Avatar
    so - update to my issue. me and my buddy got our pb the same day and been keeping up with the updates,phone is updated and have been following crackberry like it is my job!

    So we live about 1 mile (1.6km) apart, and had our Video Chat working the first night the update came out - then the next day.. Firewall error!

    After all the feedback on the site we both tried putting our PB in the DMZ and it just worked fine. I haven't yet tried the other router settings.

    I hope they fix this issues as all three routers I have tried on only allows for one device to be in the DMZ

    Has anyone checked to see if Linksys has a firmware upgrade for the routers?

    05-05-11 07:00 PM