1. suzyq501's Avatar
    I was wondering if someone could help me out. I had to change my BB ID and I was able to change it in my settings on my playbook, however now my video chat is not working. The error message I get is - unable to connect to server. Does anyone have any suggestions?

    Thanks,

    Sue
    03-01-13 10:22 PM
  2. toronto9696's Avatar
    I was wondering if someone could help me out. I had to change my BB ID and I was able to change it in my settings on my playbook, however now my video chat is not working. The error message I get is - unable to connect to server. Does anyone have any suggestions?

    Thanks,

    Sue
    check the connection.
    03-01-13 11:33 PM
  3. anon(4067838)'s Avatar
    So what's the go with video chat? Is it only for playbook to playbook /playbook to blackberry PIN? Or can i call anyone with a video phone/other tablet?
    03-02-13 02:04 AM
  4. suzyq501's Avatar
    I have wifi connection, everything else works except the video chat.
    philnicandamy likes this.
    03-02-13 06:29 AM
  5. StanWiz's Avatar
    Might have something to do with the recent upgrade to the application. It's a paid app. now.
    03-02-13 08:48 AM
  6. xamdam's Avatar
    Video chat is only for BlackBerry devices just like face time is for Apple devices.

    Video chat is not a paid app.

    Posted via CB10, BB10, Z10
    anon(4067838) likes this.
    03-02-13 09:25 AM
  7. suzyq501's Avatar
    That's right it isn't a paid application. Any other suggestions for my problem?
    03-02-13 10:13 AM
  8. pchapple13's Avatar
    Try associating email addresses with other people you want to video chat with, rather than pin #s. In some cases I have removed my contacts pins, and replaced them with the email address they use as their BBID, worked fine for me. God luck!
    03-02-13 11:06 AM
  9. suzyq501's Avatar
    I only used email addresses with my PlayBook.
    03-02-13 07:49 PM
  10. StanWiz's Avatar
    Video chat is only for BlackBerry devices just like face time is for Apple devices.

    Video chat is not a paid app.

    Posted via CB10, BB10, Z10
    Real portal video chat isn't? Wonder why the upgrade to v1.0.7 7is telling me that the price has changed - wants $2.99 from me.
    .
    03-02-13 09:54 PM
  11. amccray5's Avatar
    I had similar issues with the "unable to connect to server" error. From the home screen go to settings, then blackberry ID, enter your password, then exit. Go back into video chat and it worked.
    04-18-13 08:11 PM
  12. dphjeff's Avatar
    StanWiz the PlayBook come with video chat that can connect to other BlackBerry devices including the Z10. The app your talking about is a pay per month conferencing app called Reel Portal Pro.
    04-18-13 10:55 PM

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