1. alexlatuk's Avatar

    Wondered if anyone else has experienced the issue that I'm having with my Playbook camera/video camera. Photo below shows what is shown on screen when I open either app. The camera still takes photos but only these pretty stripes

    Vertical Stripes on Camera-img_00000015.jpg

    I've tried security wipes, full resets etc but nothing has resolved the problem. I love my playbook but have found issues with the camera pretty much from the start

    Thanks in advance for any advice

    09-27-13 07:54 AM
  2. ChrisMay's Avatar
    Hi (again),

    See this:

    Sounds like the same problem. I think it is a send it back to BB job (or just give up on the camera).
    Sorry to be the bearer of bad news!!
    09-27-13 08:51 AM
  3. FF22's Avatar
    BB has generally (but no guarantee) fixed this issue even after the warranty period

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-27-13 12:33 PM

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