[alexlatuk]

Hi,

Wondered if anyone else has experienced the issue that I'm having with my Playbook camera/video camera. Photo below shows what is shown on screen when I open either app. The camera still takes photos but only these pretty stripes



I've tried security wipes, full resets etc but nothing has resolved the problem. I love my playbook but have found issues with the camera pretty much from the start

Thanks in advance for any advice

Alex

[ChrisMay]

Hi (again),

See this:
http://forums.crackberry.com/blackbe...ailure-762368/

Sounds like the same problem. I think it is a send it back to BB job (or just give up on the camera).
Sorry to be the bearer of bad news!!

[FF22]

BB has generally (but no guarantee) fixed this issue even after the warranty period

The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Gebhrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

help@blackberry.com

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)