UPDATED! OMG -the computer home visit nerd from hell
Sorry this was so long - ranted, many thanks to Berger King who broke it up below for easier reading. In this version, I have bolded points so people can speed read and used Berger King's easier to read editing
The company was not nerds from BestBuy -herd bad things about them, but this place had the word nerd in its name. This was an older guy and got here around 3pm and didn't leave until almost 9pm on Sat. What a disaster. I called to ask for a general PC clean up of junk and viruses - usually a hr or so, right? Plus asked him to re-install my Lexmark pro715 printer that was unplugged for about 3mths.
I told him on the phone that I no longer had the original cartridges but had 2 pkgs of generic ones I got from Amazon. I told him on the phone he had to break the carbon line under the seal on the black cartridge and I didn't have an exacto knife. I also said the ink jets may be plugged because it had been sitting there unplugged - could he do this? I left him upstairs to work and kept going up to see how he was doing. He wasn't some young guy nerd from best buy, but an older guy and the company did have the word 'nerd' in it.
He was doing cleanup 1st. Told me I should only be using approx 25% of space and I was using closer to 90%. Next time I check (about an hr) he's still cleaning - he said he deleted stuff on my desktop that wasn't in my favourites. I was alarmed, I had told him I don't use the PC anymore, just the BBPBs and the 'favorites' were outdated and the desktop icons were what was used.
Sure enough, the jerk had deleted the Adobe, Java and the BB program to do sideloading from the desktop. I also caught him several times googling how to load LEXMARK cartridges. I was really alarmed as I had told him several times to READ the instructions that came with the cartridges. More time goes by 3 hrs by now and he is still cleaning. I also have an HP printer, and he's got that too up on his screen and tells me all the online says HP is better.
I say, so what, just re-install the lexmark, I want to print from the lexmark because the Hewlet Packard won't print certain things from my PB. He corrects me saying its an HP - I don't bother to tell him that's what HP means. He asks me to try several different print things that I've already done without his help. Its 4 hrs., still cleaning and hasn't done anything with the Lexmark.
He starts to show me graphs of how many things are running in the background - I ask what things, oh, just stuff that always runs. What was his point? My friend I were ready to go to dinner. He starts talking techno babble (stupid Sh**t) and I try to tell him to stop. He just kept talking forever like he had no stop button. I said look I tried to interrupt you because don't know what you said and he smiled and said yeah., I know.
Now I'm really angry. I insist he read the Lex instructions. Next time I go up, he says 'where's the chip from the original Lexmark cartridge'? I said I told him on the phone and when he was here that it was gone so trying to switch chips as on the web won't work. READ the instructions!!
Finally in the last hour he reloaded Adobe and java, but Many programs are missing from my desktop. He then had to go out to his car to get the exacto knife - can you believe this? Then he couldn't see/puncture the carbon line, couldn't do it (this us mot a kud, but some okder balding guy) and all was for naught. Cost me close to $300 for 6 hrs of hell and no dinner untill about 9:30. What an A-hole.