01-31-14 08:45 PM
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  1. dphjeff's Avatar
    If you just purchased the Playbook register it for 90 day complimentary support and get a ticket number and call 1-877-644-8410 for the US.

    Posted via CB10
    01-27-14 12:22 PM
  2. Cenk Yurdakan's Avatar
    Please help me. I have done security wipe. I didn't complete installation. I'm an taking an error "unable to connect server (65792)". So I can't skip this. How can I open the Playbook? by the way sorry for my english
    01-27-14 12:31 PM
  3. jpash549's Avatar
    Please help me. I have done security wipe. I didn't complete installation. I'm an taking an error "unable to connect server (65792)". So I can't skip this. How can I open the Playbook? by the way sorry for my english
    Could be your router or supplier. Try rebooting back to server and reconnecting back to router in that order allowing restart time at each step. Try another wifi device to see if it can log on. Go to another wifi system if you can and see if that works.
    bertcella likes this.
    01-27-14 02:14 PM
  4. kimkitty99's Avatar
    Bought a used playbook today, already have one but my son cracked the screen. Did a security wipe and proceeded to setup only to be stuck in this nasty circle from wireless setup to cannot connect to update server 65792. Cannot connect to DT as it tells me the setup is not complete. Is the server down or is it something im doing?
    01-27-14 03:11 PM
  5. antonio crawley's Avatar
    server down im afraid,
    01-27-14 03:17 PM
  6. Old_Mil's Avatar
    From best case to worst case scenarios:

    They have intentionally taken the servers down to release some sort of an update

    There is some sort of technical glitch causing this

    They have cut access of the playbook to the servers as part of end of life

    The longer they stay down the less likely #1 becomes and the more likely #3 becomes. I hope it's not #3...if so there are going to be sure lot of people selling bricks on ebay...
    01-27-14 03:18 PM
  7. jamesharmeling's Avatar
    If the server is down, they need to bring it back up....and fast.

    Live it, love it, be it.....BB10
    01-27-14 03:18 PM
  8. Cenk Yurdakan's Avatar
    I have tried with another wifi, but nothing changed. I don't know what I will do
    01-27-14 03:23 PM
  9. Brazen9000's Avatar
    They can't just take down the server as given the OS that bricks every playbook you attempt to restore! That would be a error ever Blackberry couldn't make. I did a security wipe on mine and it's in server down mode. The idea that they'd let you just brick your Playbook is unimaginable.
    01-27-14 03:30 PM
  10. akavbb's Avatar
    I hope it is a temporary glitch....
    01-27-14 03:38 PM
  11. jpash549's Avatar
    Is it down for phones also?
    01-27-14 03:47 PM
  12. reversekcid's Avatar
    They have just released a new update for Playbook 3g today. Maybe this glitch is linked to the maintenance activities?

    Posted via CB10
    01-27-14 04:05 PM
  13. pacoman03's Avatar
    Playbooks won't be bricked. In the worst case scenario, there is still a .1753 autoloader floating around.
    01-27-14 04:15 PM
  14. dphjeff's Avatar
    Could they be using the server cover the load for the 10.2 update tomorrow?

    Posted via CB10
    01-27-14 04:41 PM
  15. Brazen9000's Avatar
    Playbooks won't be bricked. In the worst case scenario, there is still a .1753 autoloader floating around.
    Good shout. I'll track one down in case
    01-27-14 04:47 PM
  16. Brazen9000's Avatar
    Although even with the autoloader (if I can find one) it will check for updates after installing, fail to find the server and be stuck unusable again, won't it?
    01-27-14 05:03 PM
  17. SEAWARRIOR's Avatar
    i got a bad feelin'...

    Attachment 242239
    dphjeff likes this.
    01-27-14 05:49 PM
  18. ThaSwapMeetPimp's Avatar
    Although even with the autoloader (if I can find one) it will check for updates after installing, fail to find the server and be stuck unusable again, won't it?
    No, it will give you the option of checking later, and you might only have the browser and have to sideload the other native apps

    And me too, Sea. I get the feeling it's the final shaft.
    01-27-14 06:30 PM
  19. robsteve's Avatar
    They have just released a new update for Playbook 3g today. Maybe this glitch is linked to the maintenance activities?

    Posted via CB10
    How do we get this update if the servers are down? I tried it with a SIM in the PlayBook and over cellular, but still the same error.
    01-27-14 06:34 PM
  20. pacoman03's Avatar
    Cellular updates get pushed from the carriers, not Blackberry.
    01-27-14 06:46 PM
  21. robsteve's Avatar
    Cellular updates get pushed from the carriers, not Blackberry.
    I guess I was asking how he knew of the update and perhaps more details. I used a Rogers SIM and got the same update server error.
    01-27-14 06:58 PM
  22. Andrew4life's Avatar
    It's possible they took the server down to reroute resources for tomorrow's 10.2.1 OS release for BB10 devices.

    We're not likely to see anything new with the BlackBerry PlayBook, though one can hope.

    Posted via CB10
    KDB84 likes this.
    01-27-14 07:04 PM
  23. reversekcid's Avatar
    How do we get this update if the servers are down? I tried it with a SIM in the PlayBook and over cellular, but still the same error.
    I read it here (in german):

    http://t.co/GA3QeFgRgu

    The update was released the day before yesterday...

    Posted via CB10
    01-27-14 07:06 PM
  24. robsteve's Avatar
    I read it here (in german):

    BlackBerryBase Portal - BlackBerry PlayBook 3G+ OS 2.1.0.1753 verfgbar

    The update was released the day before yesterday...

    Posted via CB10
    That is referring to 1753, which we have had on the wifi and 4G/LTE for a while. I hoped it was a newer OS.
    01-27-14 07:21 PM
  25. Old_Mil's Avatar
    Have any of you gotten any feedback on your tickets? Or is this just a case of wait and see (and don't security wipe your tablet in the meantime...)?
    01-27-14 10:56 PM
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