1. ldwash's Avatar
    Hi,

    Last week I was crying for help because I was trying to retrieve email messages and it kept giving me the white screen, black screen with the swirling circle. I am lucky enough to have a Blackberry store in my area, so they showed me how to do a "security wipe" and now it's working like a charm!! Be sure to back up your apps, files pics and music before the wipe.
    05-31-12 07:54 PM
  2. pkcable's Avatar
    Glad you got it fixed
    06-04-12 10:40 AM
  3. Thachoc1's Avatar
    Hi,

    Last week I was crying for help because I was trying to retrieve email messages and it kept giving me the white screen, black screen with the swirling circle. I am lucky enough to have a Blackberry store in my area, so they showed me how to do a "security wipe" and now it's working like a charm!! Be sure to back up your apps, files pics and music before the wipe.
    Where is this Blackberry Store you speak of?!?
    06-04-12 01:29 PM
  4. pacoman03's Avatar
    Where is this Blackberry Store you speak of?!?
    To the best of my knowledge, there is only one standalone Blackberry store in the US, located near Detroit, and a handful of stores located in various airports, though you probably need a boarding pass and go through security to get to them.
    06-04-12 03:28 PM
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