1. grazzina's Avatar
    I had my email account linked to my bbm account and now after having to exchange my device and tried to restore from it, I get a message saying that my email account and my bbm account are not linked when I have done it in the past and it worked perfectly. I don't know how to link my accounts again in order to get all of this done. please help
    08-29-12 12:15 AM
  2. PatrickMJS's Avatar
    Not really a playbook issue, but here is what I would do.

    When you say you "linked" your email account to your BBM, I think what you mean is you set up your email address as the remote backup for your BBM contact list. If I'm correct, you just need to restore your BBM contact list onto your new device:

    1. Go into BBM on your phone,
    2. Tap the menu key and select "options",
    3. Scroll down to the heading "Backup Management",
    4. Select "Restore",
    5. Then choose "restore using email".

    Hopefully that helps.
    08-29-12 09:17 AM
  3. qiqi vee's Avatar
    i have tried many times to restore my bbm contact by using the same email again and again.but it keep saying the email are not linked to the bb messenger.since i have changed my bb about three times already n there is no problem to restore bbm contacts.but this is the 4th phone n the 1st time im facing this problem.can anyone help?because i have alot of important contacts in bbm.
    01-17-13 12:30 AM