1. Monsterlad's Avatar
    Okay so whenever I try to buy anything that isn't free from blackberry world on my PB, it says "this purchase could not be completed. Please select a different payment method." So after I saw that the first few times I completely put in my credit card info again, thinking maybe the update to BBW made it so I had to put it in again. I did that but it's still saying the same "this purchase could not be completed" nonsense. Anyone know what I can do?
    04-05-14 09:56 AM
  2. jrevans124's Avatar
    Same with me. It says I need to upgrade blackberry world. But comes up with an installation error if I try to download anything (free) it automatically pops up with an error. Is this their way of stopping PlayBook support?
    04-05-14 03:51 PM
  3. Monsterlad's Avatar
    Same with me. It says I need to upgrade blackberry world. But comes up with an installation error if I try to download anything (free) it automatically pops up with an error. Is this their way of stopping PlayBook support?
    I'm not sure but you'd think that with an update that the main purpose was to "fix blackberry world payment issues", you'd now be able to successfully purchase things from there.
    04-05-14 05:29 PM
  4. blucie's Avatar
    re enter your pay option
    04-06-14 03:33 AM
  5. tony morris consulting's Avatar
    Go to blackberry world, tap on the upgrade to bb, then, swipe from the top down, and it will show the payment option for you to verify. I did that. and was able to purchase easily.
    04-06-14 03:55 AM
  6. Monsterlad's Avatar
    I just now re-entered my credit card info doing what was said above and it still isn't working. If I click on the terms of sale thing it says it's unable to fetch the information. Doesn't seem to make any sense to me.
    04-06-14 12:14 PM
  7. tony morris consulting's Avatar
    Sorry you are having trouble :-( . Maybe BB support....if they still do that......will work.
    Monsterlad likes this.
    04-07-14 04:24 PM
  8. dave1701's Avatar
    Bump. Anyone found a fix for this? I am unable to buy apps just like the OP.
    04-14-14 06:13 PM
  9. Orange UK's Avatar
    Country are you guys in ?
    04-14-14 06:49 PM
  10. likalaruku's Avatar
    I too cannot make purchases after the last upgrade.
    04-14-14 08:57 PM
  11. dave1701's Avatar
    Country are you guys in ?
    USA here.

    Just did a security wipe to try to fix the issue. Still no go.
    04-14-14 10:42 PM
  12. dave1701's Avatar
    I did another security wipe and used an alternate Blackberry account, and it worked. This is obviously not an optimal work around, because you'll lose all your apps, but I really needed the specific app. With the other account I was able to buy an app (Torque) using my credit card.
    04-14-14 11:17 PM
  13. Orange UK's Avatar
    Call BB, BBW problems don't come under warranty but the OS/ecosystem

    Worldwide locations Maps - UK
    04-14-14 11:50 PM
  14. robowang's Avatar
    it says right on the BB World site that BB world won't work because of the EOL.
    They suggest we buy a smart phone with BB10
    BlackBerry World - Download Apps, Games, Music & Videos - US
    I guess we need to set up a place to download playbook apps, other than the Android ports.
    04-15-14 06:22 AM
  15. slparry's Avatar
    If you log into BBW from a PC and try and change payment options the following screen is shown, so it looks like it's been killed off

    Unable to purchase apps since .1917 update-bbw.jpg
    04-15-14 07:27 AM
  16. anon(5597702)'s Avatar
    I just reauthenticated PayPal through BBW on my PB, and that worked fine. (Am in Canada.)
    04-15-14 07:28 AM
  17. brookie229's Avatar
    I just purchased an app in BW with absolutely NO problems. I upgraded to .1917 the day it came out. I am in Canada. Never had to reset payment options or anything it just worked normally. If the BW support had been withdrawn why the heck would they make .1917 update mostly for BW update? It makes no sense. They still want your money!
    Monsterlad and anon(5597702) like this.
    04-15-14 09:06 AM
  18. Monsterlad's Avatar
    Wow. I'm glad to see finally that I'm not alone with this problem. I have probably $100 worth of apps and games that I'd love to eventually get. Wouldn't make sense if they discontinued BW playbook support because they could still potentially make money off of it. Not sure though.
    04-15-14 02:18 PM
  19. Monsterlad's Avatar
    Bump...still no luck. Just want to buy games
    04-20-14 06:19 PM

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