1. elamapi's Avatar
    Hello all, i've got a problem.

    My playbook can't connect to blackberry ID when i try to check account payement informations on App World.

    If i connect to Blackberry ID from a browser (on my PC/Mac) all is OK. Password/login are correct.

    But when i use same login/password on Blackberry World, it always said: bad login/password.

    Have an idea ?

    04-20-13 06:45 AM
  2. anon(153966)'s Avatar
    Hmm on the device clear the cache and then try again.

    Also on the PlayBook, via the browser can you access BlackBerry World?
    04-20-13 06:57 AM
  3. FF22's Avatar
    Reboot the Playbook

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.


    I don't know if this address can provide help:



    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    04-20-13 09:04 AM
  4. elamapi's Avatar
    Hello again.

    I have try:

    1- Reboot by wifi menu
    2- Halt by wifi menu, than reboot by power button
    3- Halt by long press on power button, and boot by power button
    4- try keep Three button pressed

    I can connect to blackberry id (blackberryid.blackberry.com) with internal playbook browser (or PC or MAc).

    I dont know how to reset Blackberry World.

    Still the same problem.
    When i try to connect bbid with "parameters>bbid", or try to check payement options on blackberry world, or try to update an applications, it failed:
    Once it says that a i need a connection .... (i can browse)
    Once it says login/password wrong
    04-20-13 10:14 AM
  5. FF22's Avatar
    You might try logging in on a computer again and resetting the email address or just reset whatever it allows.

    I know some folks have run into appworld problems. Maybe someone will have additional suggestions.
    04-20-13 10:51 AM
  6. jamesharmeling's Avatar
    Go to the website and change your password and update your payment info.
    FF22 likes this.
    04-20-13 02:13 PM
  7. itmccb's Avatar
    I'm having the same issue and so far nothing has worked; the BlackBerry ID page can't even connect to the server so I can't update anything from the device and any changes I make from another aren't updated. I think I'm just gonna security wipe it... again
    04-20-13 05:40 PM

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