1. pudgedabarber's Avatar
    Hey guys I'm unable to back up my PlayBook running 2.1.0.1314 to the latest desktop manager. I've tried changing cables,tried connecting to different PC's,even re-installed the desktop software but yet it connects very slowly and fails every time after prompting "Preparing to back up PlayBook ". Does anyone have a fix for this? Need some help guys....
    01-22-13 10:13 AM
  2. djenkins6's Avatar
    This is a known issue for lots of us, waiting for Rim to fix it. I use selected backup and choose the separate sections one at a time, and one of them doesn't save for me. To save files I use the file copy instead to make sure important data is replicated on pc.

    Some people have deleted one or two problem apps and got it to work.
    01-22-13 10:24 AM
  3. pudgedabarber's Avatar
    Okay thanks, I will try this and see how it goes! Another thing I would be interested in is getting music files. Shouldn't I be able to drag and drop these files?
    01-22-13 10:59 AM
  4. FF22's Avatar
    You should be able to manually backup (or add to the pb) using either the usb cable or wifi sharing documents, music, pictures, video, pdf, etc type files.

    Another thing to try - turn off WIFI before the backup. I had not been able to backup for about a year (including after a Security wipe where you'd think it should be clean) and yesterday I turned off wifi AND BT (that may not matter) and it worked. No guarantees, of course.
    k1dirty likes this.
    01-22-13 11:29 AM
  5. herculesinwyoming's Avatar
    I had issues on my windows 8 pc. Backs up fine on my xp computer.
    01-22-13 02:04 PM
  6. Slabs1960's Avatar
    I have had the problem on my Playbook as well. My experience is there is one or two apps that have a large amount of data. In my case it was EBook reader. I had a lot of books installed. After deleting lots of books backup worked. Anotber app was Comics. Deleting some comics from within the app made the backup work. Some people have found recipe apps, etc have caused the problem.

    The Blackberry Desktop software does not like apps with a large amount of data. The trick is to try and identify the problem app.
    01-22-13 03:51 PM
  7. mike Steele's Avatar
    Are you using the same BB ID as another BB device? I had a similar problem and the BB PB would not back up because I was using the same BB ID as a previous PB.
    01-22-13 10:39 PM
  8. ralfyguy's Avatar
    I had a different problem the other day with something not working and wiped and reinstalled OS, but the problem was still there. I winder myself if reinstalling the OS is REALLY thorough and puts the PB back into TRUE factory state.
    01-22-13 11:56 PM
  9. FF22's Avatar
    I had a different problem the other day with something not working and wiped and reinstalled OS, but the problem was still there. I winder myself if reinstalling the OS is REALLY thorough and puts the PB back into TRUE factory state.
    I did a Security Wipe and I don't recall but thought that I had tried backing up almost immediately. Still failed. Turning off wifi (and bt) worked. Was that the sole reason - no idea but I'd failed for ages and ages.
    01-23-13 01:11 AM
  10. phylez's Avatar
    1 of my PBs backs up while the other does not. same computer, same cable. extremely frustrating.
    01-23-13 01:21 AM
  11. FF22's Avatar
    1 of my PBs backs up while the other does not. same computer, same cable. extremely frustrating.
    Different apps? Different data files (photos, video, docs, etc)?
    01-23-13 10:26 AM
  12. Synerworks's Avatar
    I have reported this issue to RIM since OS 2.0.1.358, but they have not done anything about it. I have not been able to backup since September. The PB has a very nasty habit of just shutting down bad apps or when it is out of memory without notice. The desktop manager says that the backup service on the PB aborts abnormally, most likely crashes when trying to pack the apps. I guess it is way too difficult for RIM to add diagnostics like they had on my Palm days which made hotsync troubleshooting a breeze.
    01-23-13 06:49 PM
  13. phylez's Avatar
    have had this problem on one of my playbooks since release. no not 2.whatever... since the week of release. thanks rim.
    01-23-13 06:57 PM
  14. djenkins6's Avatar
    It just occured to me to try doing a full backup of my PlayBook using Link as the backup wasn't working with the old desktop manager. Anyway, it took a long time (over an hour) and finally worked. I thought it had failed part way through as when you click on the PlayBook icon it shows a warning triangle, but it just meant it was still in progress.
    01-31-13 06:34 AM
  15. Scotter75's Avatar
    I found that I had to go to the Microsoft Updates Site, download all the critical and Optional Files before it would backup Application Data.
    01-31-13 08:14 AM
  16. StanWiz's Avatar
    Had a similar problem with one of my playbooks with a w8 pc - rolling back the latest pb driver via device manager (with tablet connected via usb) resolved the issue.
    01-31-13 08:59 AM
  17. Bad Whippet's Avatar
    You should be able to manually backup (or add to the pb) using either the usb cable or wifi sharing documents, music, pictures, video, pdf, etc type files.

    Another thing to try - turn off WIFI before the backup. I had not been able to backup for about a year (including after a Security wipe where you'd think it should be clean) and yesterday I turned off wifi AND BT (that may not matter) and it worked. No guarantees, of course.
    This worked for me (turning off wifi) - thanks! I have two PBs sharing the same ID (a 16Gb and a 64Gb) so I was worried that might be the cause, but no, in my case turning off wifi was the fix!
    01-31-13 09:30 AM
  18. 9Jer99's Avatar
    Desktop manager would only work (still got occasional backup failures) on the first instance after an install. After that it would only come up with a blank window frame. Which is pretty darn useless. So I always had to reinstall it when I needed to use it. Yes I tried a total uninstall, etc. So I was really happy to see Link. Installed it and ran it and it worked or so I thought. After a few hours of painstakingly slow backup the progress bar got to 99% and klunk it failed. Oh well backing up the Playbook wasn't meant to be. I have had many issues and this is the one that seems to me the most frustrating. Most of the time it seems the issue is with some new app but there is no easy way to find which is the culprit. Blackberry needs to provide a conformity checker or at least some way to determine the issue when a backup fails..
    Last edited by 9Jer99; 02-01-13 at 12:47 PM.
    02-01-13 12:36 PM
  19. copperoak's Avatar
    Had three months of (poor) assistance from BB Support trying to get my PB to backup on my work XP Pro with no success. Was finally able to backup on home Win 7 laptop on the thirdlast OS update but still nada on XP.
    02-01-13 08:04 PM
  20. k1dirty's Avatar
    You should be able to manually backup (or add to the pb) using either the usb cable or wifi sharing documents, music, pictures, video, pdf, etc type files.

    Another thing to try - turn off WIFI before the backup. I had not been able to backup for about a year (including after a Security wipe where you'd think it should be clean) and yesterday I turned off wifi AND BT (that may not matter) and it worked. No guarantees, of course.
    Turning off wifi worked for me.
    02-15-13 12:57 AM

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