11-25-13 11:08 AM
29 12
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  1. SimonJamesPT's Avatar
    Hello,

    After more than one year without problems with my playbook....
    The problems reappers...

    From a day to another... the touchscreen spots working.
    But the phisical buttons are working.
    Anyone have any idea whats going on?

    I try to power off/on the playbook... nothing.
    I try to hard reset... nothing.

    Is there any form of doing a factory reset without going to the options menu?

    I would be thankfull for some help here.
    09-02-13 06:07 PM
  2. bambinoitaliano's Avatar
    Hello,

    After more than one year without problems with my playbook....
    The problems reappers...

    From a day to another... the touchscreen spots working.
    But the phisical buttons are working.
    Anyone have any idea whats going on?

    I try to power off/on the playbook... nothing.
    I try to hard reset... nothing.

    Is there any form of doing a factory reset without going to the options menu?

    I would be thankfull for some help here.
    Not quite sure what you mean. Since you mention the physical buttons are working, I assume you are saying only the top right corner of your playbook screen not working?
    09-02-13 06:18 PM
  3. SimonJamesPT's Avatar
    What I am trying to say is that all the touchscreen are not working.

    Only the power and volume buttons still working yes...
    Last edited by SimonJamesPT; 09-02-13 at 06:53 PM.
    09-02-13 06:37 PM
  4. SimonJamesPT's Avatar
    Well.. if there's no solution i will try to go the store where I bought it to see if is possible to repair.
    The only problem in that case is... Playbook as 1 ou 2 years of warranty?
    If is only one year... the warranty is gone because o bought it in may of last year.
    09-02-13 06:51 PM
  5. pacoman03's Avatar
    Search on debrick on how to reload the OS.
    09-02-13 07:20 PM
  6. SimonJamesPT's Avatar
    Hum...what do you mean with "reload the OS"? I dont understand? You mean restart?

    Posted via CB10
    09-02-13 07:28 PM
  7. bambinoitaliano's Avatar
    I would still call up the tech support and talk to them. I've read about users who were out of warranty time frame that still get their PB repair or replace with no extra charges. It's worth a try.
    Carl Estes likes this.
    09-02-13 07:49 PM
  8. FF22's Avatar
    If I recall, there are some jurisdictions where the warranty by law may be longer than one year. The NORMAL warranty is only one year but on some occasions bb has been generous and still repaired or replaced units.

    Reload or Debrick

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    09-02-13 08:27 PM
  9. dphjeff's Avatar
    Hello,

    After more than one year without problems with my playbook....
    The problems reappers...

    From a day to another... the touchscreen spots working.
    But the phisical buttons are working.
    Anyone have any idea whats going on?

    I try to power off/on the playbook... nothing.
    I try to hard reset... nothing.

    Is there any form of doing a factory reset without going to the options menu?

    I would be thankfull for some help here.
    I had the some problem today around 2 pm. My mini-key board and touch screen key board works but the screen wouldn't track up or down thru the digitizer. This happens every so often to my PlayBook. I power down my PlayBook and restart it works for several months. Wait until your PlayBook freaks out and starts opening apps and documents on its own.
    09-02-13 09:12 PM
  10. SimonJamesPT's Avatar
    If I recall, there are some jurisdictions where the warranty by law may be longer than one year. The NORMAL warranty is only one year but on some occasions bb has been generous and still repaired or replaced units.

    Reload or Debrick

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    Hello, thanks for the explanation of the method. I did the rebrick thing.
    I clicked on "update" button and after waiting 1/2 min, it says me that no updates are available.
    And didnt nothing else.
    What is suppose to happen here?
    09-03-13 02:13 PM
  11. SimonJamesPT's Avatar
    If I recall, there are some jurisdictions where the warranty by law may be longer than one year. The NORMAL warranty is only one year but on some occasions bb has been generous and still repaired or replaced units.

    Reload or Debrick

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile

    Ok, i finally made that rebrick...

    The playbook is like i take it the first time...

    ...but, unfortunely the touchscreen dont work anyway! ;(
    09-03-13 03:11 PM
  12. FF22's Avatar
    How old is the unit? Warranty? Did you drop it? It would sound like a hardware problem.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-03-13 05:10 PM
  13. SimonJamesPT's Avatar
    Didn't drop it, nothing like that... And outside the tablet is in perfect conditions.
    I bought in May of last Year (it means that more than one year pass).
    I will go today to Staples store where I bought it, to see if there's warranty or not (1 or 2 years). Because I've read somewhere that in Portugal all the products most have at least 2 years of warranty.
    If not I will try to call Blackberry Customer Support.
    Thanks for the contacts and for the Debrick method.
    Carl Estes likes this.
    09-04-13 04:53 AM
  14. FF22's Avatar
    Good luck (filler)
    09-04-13 09:50 AM
  15. SimonJamesPT's Avatar
    Good luck (filler)
    filler? what does it mean?
    09-04-13 11:14 AM
  16. pacoman03's Avatar
    filler? what does it mean?
    Each post needs to be at least 12 or 15 characters long. I think he added "filler" just to meet this requirement.
    FF22 likes this.
    09-04-13 12:06 PM
  17. SimonJamesPT's Avatar
    News flash: the Touch Screen of my PlayBook come back alive! Hes Like a Phoenix!! Wow. Blackberry is Powa!! ))

    Posted via CB10
    09-09-13 01:53 PM
  18. dphjeff's Avatar
    News flash: the Touch Screen of my PlayBook come back alive! Hes Like a Phoenix!! Wow. Blackberry is Powa!! ))

    Posted via CB10
    Thats great news. Enjoy.
    Carl Estes likes this.
    09-09-13 01:55 PM
  19. mploria's Avatar
    Simon, i have the same problem. Care to let us know how did you manage to revive your unit? Response will be deeply appreciated. More power!

    Posted via CB10
    11-10-13 09:01 AM
  20. SimonJamesPT's Avatar
    Hello, I did the debrick method like they told me In this post. Did it, two or three times. I also call BlackBerry customers services. They also told me to do the debrick method. But after doing the PlayBook touch continued to not work... And one day without doind anything, it simply starts working again normaly. Maybe Its a problem of humidity or something like that. Try to let you tablet In a dry place for a couple of days without doing anything. If nothing of this make it work, just call BlackBerry customers service.

    Posted via CB10
    11-10-13 05:04 PM
  21. mploria's Avatar
    Will do.. Thanks much for the info.

    Posted via CB10
    11-11-13 09:48 AM
  22. world saviour's Avatar
    I had the some problem today around 2 pm. My mini-key board and touch screen key board works but the screen wouldn't track up or down thru the digitizer. This happens every so often to my PlayBook. I power down my PlayBook and restart it works for several months. Wait until your PlayBook freaks out and starts opening apps and documents on its own.
    What did you do when your PlayBook started opening apps and documents on its own? Very curious.
    11-19-13 07:56 AM
  23. dphjeff's Avatar
    What did you do when your PlayBook started opening apps and documents on its own? Very curious.
    Everything I tried didn't work, after several hours it quit on its own. It was like someone was going through my PlayBook looking for something.
    world saviour likes this.
    11-19-13 08:14 AM
  24. SimonJamesPT's Avatar
    I just see one solution then: call BlackBerry customer services.

    Posted via CB10
    dphjeff and world saviour like this.
    11-19-13 08:19 AM
  25. dphjeff's Avatar
    What did you do when your PlayBook started opening apps and documents on its own? Very curious.
    There is a thread here on Crackberry but wasn't much help. If it doesn't pull out of it BlackBerry may be the answer.
    11-19-13 08:25 AM
29 12

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