1. kaze_25's Avatar
    I was reading an ebook on kindle when suddenly it crashes and when the screen comes back, I see a thin black line across the screen. I didn't drop the PB or anything, it just came up on its own.

    I did several resets but it's still there. Is the screen damaged? What do I do?

    Posted via CB10
    09-25-13 02:20 AM
  2. Sith_Apprentice's Avatar
    That certainly does seem like a screen issue. Try rotating your device 90 degrees and see if it stays in place. Another test would be to do a screenshot and see if it shows in the resulting image.
    09-25-13 08:38 AM
  3. FF22's Avatar
    How old?

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-25-13 09:32 AM
  4. kaze_25's Avatar
    I don't think it's still under warranty, but I'll try the screen shot when I get home.

    I'm still confused as to how an app crashing caused this

    Posted via CB10
    09-25-13 11:09 AM
  5. kaze_25's Avatar
    Took a screen shot and the line didn't show up. What now (besides calling customer support)?

    Posted via CB10
    09-25-13 09:34 PM
  6. FF22's Avatar
    Did you rotate the screen? Does the "line" change orientation?

    Coincidence that the line and imposition happened so close together?
    09-26-13 12:35 AM
  7. Sith_Apprentice's Avatar
    Took a screen shot and the line didn't show up. What now (besides calling customer support)?

    Posted via CB10
    This very well could ( a broken screen. Did you rotate the device?

    Posted via CB10
    09-26-13 06:38 AM
  8. Gooseberry Falls's Avatar
    You said you did a "reset". Was that from the restart selection when tapping the battery icon? You might try the "hard reset", which will reset hardware. You won't lose any data.
    Resuscitate Your BlackBerry PlayBook - For Dummies
    09-26-13 02:51 PM
  9. kaze_25's Avatar
    Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

    Posted via CB10
    09-26-13 08:48 PM
  10. Gooseberry Falls's Avatar
    Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

    Posted via CB10
    Hard to say what causes dead pixels. I just sent back a new Nexus 7-2 with a line of dead pixels. I've also had a HDTV do it.
    09-26-13 10:06 PM
  11. jarviser's Avatar
    Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

    Posted via CB10
    More likely the pixel line blowing caused the kindle app crash, not the crash causing the pixel blow. These microscopic circuits do burn out occasionally. Somewhere someone has to fix a metal conductor to a bit of glass with crystal soup in, and it's a wonder so many last years with no problems.
    FF22 likes this.
    09-27-13 04:30 AM

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