[kaze_25]

I was reading an ebook on kindle when suddenly it crashes and when the screen comes back, I see a thin black line across the screen. I didn't drop the PB or anything, it just came up on its own.

I did several resets but it's still there. Is the screen damaged? What do I do?

Posted via CB10

[Sith_Apprentice]

That certainly does seem like a screen issue. Try rotating your device 90 degrees and see if it stays in place. Another test would be to do a screenshot and see if it shows in the resulting image.

[FF22]

How old?

The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les T�l�phones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Geb�hrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

[email protected]

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)

[kaze_25]

I don't think it's still under warranty, but I'll try the screen shot when I get home.

I'm still confused as to how an app crashing caused this

Posted via CB10

[kaze_25]

Took a screen shot and the line didn't show up. What now (besides calling customer support)?

Posted via CB10

[FF22]

Did you rotate the screen? Does the "line" change orientation?

Coincidence that the line and imposition happened so close together?

[Sith_Apprentice]

Took a screen shot and the line didn't show up. What now (besides calling customer support)?

Posted via CB10

This very well could ( a broken screen. Did you rotate the device?

Posted via CB10

[Gooseberry Falls]

You said you did a "reset". Was that from the restart selection when tapping the battery icon? You might try the "hard reset", which will reset hardware. You won't lose any data.
Resuscitate Your BlackBerry PlayBook - For Dummies

[kaze_25]

Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

Posted via CB10

[Gooseberry Falls]

Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

Posted via CB10

Hard to say what causes dead pixels. I just sent back a new Nexus 7-2 with a line of dead pixels. I've also had a HDTV do it.

[jarviser]

Tried everything, still there. I guess it really is a screen problem. What I don't get is what could have caused it

Posted via CB10

More likely the pixel line blowing caused the kindle app crash, not the crash causing the pixel blow. These microscopic circuits do burn out occasionally. Somewhere someone has to fix a metal conductor to a bit of glass with crystal soup in, and it's a wonder so many last years with no problems.