Is there a reason my 34g playbook won't take a screen shot anymore - my 64G does??

Is there a way to get my 34g playbook to start taking screen shots again?

Tried it several times and nothing - tried it with the 64g playbook and no problem, so I know I'm doing it right??

Reboot? 3 finger salute? Stuck button?

Originally Posted by kbz1960

Reboot? 3 finger salute? Stuck button?

You know it only take 2 buttons to reboot. :p

Try trading in your 34gb for a 32gb model. :)

But seriously, odds are you have the 32gb model bridged to a BlackBerry phone. The phone is setup under BES (work phone). The PlayBook will not screen capture under this scenario. Turn off the bridge and the PlayBook can screen capture again.



Posted via CB10

Originally Posted by Lendo

You know it only take 2 buttons to reboot. :p

The pb?

Originally Posted by kbz1960

The pb?

Yeppers, the power and + is all that's needed.

As suggested, try a restart (I've never been convinced if two fingers are as useful as three but obviously it does not require double-jointed knuckles). Also as noted a pb attached to a BES phone will not take a screen shot - SECURITY.

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

Originally Posted by DOCTOREVIL8

Try trading in your 34gb for a 32gb model. :)

But seriously, odds are you have the 32gb model bridged to a BlackBerry phone. The phone is setup under BES (work phone). The PlayBook will not screen capture under this scenario. Turn off the bridge and the PlayBook can screen capture again.



Posted via CB10

Its not bridged to anything - the playbooks are the only BB devices I have

Originally Posted by F2

As suggested, try a restart (I've never been convinced if two fingers are as useful as three but obviously it does not require double-jointed knuckles). Also as noted a pb attached to a BES phone will not take a screen shot - SECURITY.

To fix an issue, try these in order:

Restart using the Battery Icon and press Restart

Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
t
To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

Hard boot always difficult - Its niw dark w/ o red light on, so did I turn it off instead?

Who cares - does it now take a screen shot?

If you Press and HOLD the power button for 10-20 seconds, it will generally restart - even from the occasional frozen state.

The 3-fingers is hard (and maybe unnecessary????)

Yep, and my word prediction is back! I'm going to take the 64g to Europe, the 32 is beco.ing finiky.

Originally Posted by castoridae

Yep, and my word prediction is back! I'm going to take the 64g to Europe, the 32 is beco.ing finiky.

Enjoy the trip. The occasional Restart is not that bad, really.