Finally got my PlayBook! I opened it up, began setup, got the wi-fi going, logged into my BlackBerry ID, then it checked for an update. "Aww yeah, 2.0 here we come!" then...error 2012. I reset, and re-booted and re-tried to no avail. After searching the forums, it seemed that the most common answer was to use the "Debrick method". Before doing that I called RIM's (laughable) support line. I got some girl who could barely talk legibly and her solution was to "shut it off and wait 10 minutes". I waited the 10 minutes. That of course did not work, so I did the update through the "Debrick method". I did that and got my PlayBook going fresh. I got the wi-fi going (again), got logged in (again), then it checked for an update (again) and this time it said it could not connect. Same message, different code: error 132353. It said to restart and re-try, so I did. I can see I updated to 2.0.0.7971, but it still automatically checks for updates, and again I get the error 132353. I called customer support (again) and got someone who sounded more intelligent. She said, first let's get your PlayBook registered. Ok, let's do it! She said she had sent an email to me, yet it never came. She said she would open the ticket while we wait for the email. I explained (and re-explained. And re-explained. At least she sounds intelligent) the issue and she put me on hold and told me the solution was to POWER OFF FOR A FEW HOURS! What? Until when, when support is closed? Then she asked if I got the registration email, I didn't, so she took me to the site to sign up. I followed her steps, submitted my serial number and got this message:
"Unfortunately, your BlackBerry� PlayBook™ tablet does not qualify for Complimentary Support. You can, however get assistance using incident based support from Research In Motion."
She said she doesn't know what that means. So just try the hours-long power off and call back if it doesn't work.
AAAAAAAGGGGGHHHH!!! This is a brand new PlayBook, just bought. Why am I getting this code? Why can no one tell me how to fix this issue? Why hasn't that email come? What is going on?
Sorry for the long-winded post. I'm really frustrated right now. After years of defending RIM and staunchly standing by my beloved BlackBerry I get a 9810 that freezes non-stop and randomly resets, and a PlayBook that doesn't get past setup. Sahweet!