1. elbo's Avatar
    My playbook only has volume with headphones. Onboard speakers and hdmi have no sound. When I press the volume buttons it says adjusting headphone volume. It is as if the playbook does not realize that my headphones are unplugged. I have tried hard reset and a wipe. Is there a physical switch inside the headphone jack that can get stuck?
    12-28-12 07:28 AM
  2. FF22's Avatar
    Yes, and some folks plug/unplug a few times. Or CAREFULLY probe inside with a toothpick (non-conductive material).

    Failing that

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    kbz1960 likes this.
    12-28-12 09:06 AM
  3. billsterjito's Avatar
    This happens to me often! Just plug in and unplug headphones. Should fix first try
    12-28-12 10:16 AM
  4. elbo's Avatar
    Thanks for the tip F2, it was indeed a 'mechanical' problem. I flushed the hole with compressed air and it is back to normal.
    FF22 likes this.
    12-28-12 02:34 PM

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