1. quadcells's Avatar
    Hi All,
    I did some searching but didn't find any post like this, so let first apologize if it has been asked already.
    This happens just about every time I leave my Playbook in stand by for more than 2hrs.
    It will not wake-up and if I put it in the charging stand it will not charge.
    I have press the up/down volume and power buttons at the same time for about 10 seconds then it will power on like it was totally off.
    Has anyone seen this and is there a fix for it?
    Thanks for your time.
    11-07-12 02:19 PM
  2. PedroBorgas's Avatar
    My PB stays in stand-by all night long and wakes up pronto.

    Is that software related? Can you upgrade the OS?

    Sent from my BlackBerry 9800 using Tapatalk
    11-07-12 02:33 PM
  3. FF22's Avatar
    Could be hardware. So, SWIPING from one bezel to the opposite bezel does not wake it up. How about just pressing the Power Button for 2-3 seconds and leave it?

    Some suggestions in least invasive order:

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.


    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)


    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    bungaboy likes this.
    11-07-12 02:52 PM

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