1. Buffettrebel's Avatar
    I've seen the posts about no sound. But my problem is a little different, I think. I get sound through the headphones, but spoken words seem to almost be muted and non-existent using internal speakers. For example, play an audiobook, I have to use max volume on Playbook and max volume on my car's speakers to hear. Plug in headphones and i barely hear a wisper at max playbook volume. Play music and the instruments are loud but the vocals are much lower in volume and slightly distored.

    Has anyone else seen this issue and corrected it? Rebooting, every way, does nothing. It has been a while since I wiped the Playbook and started over, but that might be the next option. I mainly play audiobooks, not music. So I thought that maybe my headphone jack was damaged. But when I play a song and hear loud guitar/drum/etc but distorted vocals, I question it being a hardware issue.
    06-19-13 09:00 AM
  2. Buffettrebel's Avatar
    Debricked and no improvement. Still no sound from internal speakers and only really distored sound from headphones. Plus I am fighting the scrambled display issue. That usually resolves itself after toggling in and out of standyby 4-5 times. But nothing seems to help the sound.
    06-19-13 11:23 AM
  3. Billaboard's Avatar
    The description sounds like a classic case of one of the stereo channel's phase being inverted, so central and mono sounds are cancelling out.

    It is almost certainly a hardware issue, possibly in something else in the "chain". Are the audiobooks downloaded and played only via the PB, or do they come from somewhere else? If the latter, I would suspect it.

    The normal fault finding procedure is to start at one ind of the chain and work back until you find the crossed connection.

    If it's only via the PB and connections from the headphone socket, the most likely thing is a missing "common" or "earth" connection in the socket or a cable. In this case you just hear the difference between the 2 channels, rather than each channel in its own ear.

    PS I know little about Playbooks, a bit about audio!
    06-19-13 11:44 AM
  4. Buffettrebel's Avatar
    Thanks...audiobooks and music are downloaded 1st to my PC and then to the playbook. But they play fine on my work computer (Thinkpad) and my Macbook. I have had the playbook for a long time, but only recently started having this issue. I have tried new headphones. It very well could be something in the playbook socket, which means I am out of luck. I definately think the internals speakers not working is because the Playbook thinks a headphone is plugged in.
    06-19-13 11:57 AM
  5. FF22's Avatar
    I am a bit confused. Are you having problems with the pb's OWN speakers on either side of the screen? Or with headphones plugged into the jack?

    Have you tried recopying the "bad" audio files? Could the volume be set to high causing distortion?

    How old is the pb?
    06-19-13 01:15 PM
  6. Buffettrebel's Avatar
    Both. Nothing from internal speakers....but I have read threads where the Playbook's headphone jack may be damaged causing the PB to think the headphones are installed when they are not. I am just guessing that is why the PB's own speakers do not work and possibly why I am getting the distorted sound through the headphones. The playbook was purchased around Christmas of launch year, so past any warranty date. Once the problem started (about 3 weeks ago) audio files that used to work have the same issue too. It would have to be bad files in my entire library. After debrick, the sample music file and video have same issues when I play them.

    My money is on the PB's headphone jack being damaged. But I just had not seen any posts that described my scenerio....i.e. distorted sound from headphones vs. no sound.
    06-19-13 04:33 PM
  7. FF22's Avatar
    There have been a few threads on similar issues. You can try playing music with the headphones in. UNplug and plug them a few times while playing music. Try unplugging and see if the pb gets back in sync with the true state of NO headphones.

    You can still try calling them. They have tackled out of warranty repairs for some issues, mostly the camera.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    06-19-13 06:02 PM
  8. Billaboard's Avatar
    It definitely sounds to me like a mashed headphone socket.

    If there are any other chassis-connected bits of the PB - eg the "sleeve" of the usb connector or hdmi port might be - then a bit of wire from that to the sleeve of the headphone socket might make the headphones work right. Anybody know anywhere on the PB that you can pick up an external ground in this way?
    06-19-13 06:24 PM

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