1. edwarda789's Avatar
    hi, software installation stops at 65%, 315mb, every time. any ideas at all? please help
    01-08-13 03:15 PM
  2. adadadad's Avatar
    hi, software installation stops at 65%, 315mb, every time. any ideas at all? please help
    I assume, you are updating over wifi. Have you tried downloading the software through 'Blackberry Desktop Software' ? That might do. Before doing that make sure, you have backed up your data and playbook is atleast 50% charged. It takes time depending on your net speed.
    01-08-13 03:28 PM
  3. FF22's Avatar
    Try at a Starbucks, library or other wifi.

    If it still fails you can try the debrick method on a computer. All data and apps would be lost and would have to be reloaded afterwards.

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    01-08-13 03:38 PM

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