[blackburberry]

Shop Blackberry - An Exercise in patience

- I ordered 2 16g PlayBooks on November 28.
- Shortly after I received an email stating that the order had been filled.
- Upon checking my account details I was able to confirm there was an order number for the purchase and tracking.
- Account details show order as shipped. Expect 5-7 days for ground shipping.
- 12 days later getting nervous I tried calling to see where the package was in the supply chain. The 866 number provided kept shutting off after 30 seconds on hold. Now I'm really nervous.
- I emailed the suggested customer support email address on the 866 outgoing message to inquire. No response until yesterday (and two follow up emails).
- Received confirmation that the order was confirmed shipped yesterday December 14 and should be here in 5-7 days.

Whew..

Hey Shop Blackberry - poor follow up and telecommunication support to YOUR customers. If you're overwhelmed just let the customer know upon purchase and we won't panic.

[kbill1984]

-I ordered a 64g PlayBook on November 29.
-A 16g PlayBook was delivered on December 3.
-December 5 I called and was told they were sending a 64g and that I just had to send the 16g back to them.
-Today I called again because I still don't have the 64g that I ordered. I guess I have to trust again that they will send it like they said they will.

[Jeff Deegan]

There are many threads about this already.

[jamesharmeling]

Call 1-888-805-6789 for info relating to your orders. Make sure you have the order number and they should be able to answer any questions. I'm still waiting for a shipping notice!