1. jmac0408's Avatar
    I'm expecting a RMA return kit/package from RIM and wonder if I can simply pack my defective PlayBook in the supplied carton and give it back to the delivery person for shipping /sending to the RIM repair depot?????
    12-28-12 05:43 AM
  2. JeepBB's Avatar
    I'm expecting a RMA return kit/package from RIM and wonder if I can simply pack my defective PlayBook in the supplied carton and give it back to the delivery person for shipping /sending to the RIM repair depot?????
    No. You can't.

    The FedEx guy will give you a parcel containing an empty box and some paperwork (including some labels). You have to put the PB in the carton, fill-in some paperwork, stick on the new labels, and call FedEx on the number given on the paperwork to arrange collection.

    Quote the customer number (RIM) to FedEx, and you won't have to pay FedEx... they'll just collect... maybe the same day, but you can't just give the return to the same guy who delivered it.

    Good Luck! Hope it works out OK.
    12-28-12 06:43 AM
  3. jmac0408's Avatar
    Thanks JeepBB!
    12-28-12 07:15 AM
  4. FF22's Avatar
    I'll suggest that in the US, the Fedex person does not have the time/patience to allow you to fill out the info and repackage the pb. Although I do think someone mentioned that they did just that. Possibly depends on their schedule.
    12-28-12 10:03 AM

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