RIM replaced my new faulty Playbook but I don't think it's brand new.
Bought a new 64gb Playbook which I have never been able to get to recharge. Several calls to RIM later (by which time battery level went from 10% to 0% and had not backed up) and I returned my Playbook for repair. They informed me if a repair wasn't possible I would be sent a new one - they said they believed it was a battery fault.
Just received a replacement (although I haven't been told mine couldn't be repaired). On calling RIM It seems that the Playbook sent to me is "as old as the one I sent to them or newer). My issue is that the Playbook I sent had been used by me only and only for as long as the original charge ran out (from taking out the box) which is a matter of hours. Took several weeks to get RIM to agree to repair despite being well within the warranty. The Playbook that they have sent to me as a replacement is not brand new as therefore has probably been previously repaired and owned by someone else before coming to me. This is effectively a second hand unit when mine was new. This doesn't seem fair or right to me. Had I wanted a previously owned one I would have spent far less getting one second hand! I am new to all this - I want to complain further about this - do you think I would be justified in doing so? When I called RIM they agreed to send me a copy of the repair Report so I could see why my unit couldn't be repaired although they did say that when it was a battery issue they usually don't bother to repair but send out another "like for like Playbook". I guess they didn't try to repair as the 2 weeks expected turnaround for repair was actually just about a week so don't think they could have attempted a repair and sent back by FedEx from Germany to UK in that time. Any advice would be greatly appreciated as, like I say, I am completely new to Blackberry/RIM. Thanks :)
Where to send for repair?
I am having extreme difficulty in finding where to send the playbook for repair, it will not charge or come on. Has been this way for several months and i am ready to send to RIM. Have had less than a year. Does anyone know what address to send to?
thanks