So i got a playbook 16gb for xmas, my cousin bought it from the blackberry official website after thanksgiving.
I opened it and played with it for 3 weeks after xmas, then the touchscreen went crazy. I tried for 3x days to revert back to old OS, clean security swipe, holding all 3 buttons and force restart etc. Didnt solve the problem, so i had to call RIM.
Rim states my playbook does not qualify for the 90 day technical service, ok weird since we have proof it was purchased on 11/26/11, I opened it and didnt register the BB ID until the 12/25/11 for it either. And then i started to have issues with it on 1/16/12.
Even from 11/26/11 (original purchase date) to 1/16/12 where the problems started, it had not been 90 days.
I go back and forth about this on the phone with the rep and basically telling her I dont give a flying that i dont qualify for this 90x day , the problem is the product comes with a 1x year warranty and its been less then 90 days from owning it (not even using it) and that they must honor it, she puts me on hold and talks to her supervisor. The supervisor allows my serial # to now be qualified for this free 90 day technical support. I eventually go through 2x other people on the line, after 4x hours get a RMA # and a playbook replacement will be shipped to me
I had a 16gb serial # that started in 1344-xxxx-xxxx
I have gotten my replacement from RIM, this serial # is 1343-xxxx-xxxx
So my question to RIM is how can you NOT HONOR your 1x year warranty for all the playbooks out in the field if the actual device has not been in the consumers hands for 1x year?
Also, why cant you track serial #'s, i assume you should have a list of qty, lot, batch, serial #'s for all the playbooks you ship to your vendors? Or do you guys ship it to them without anything paperwork? And finally how can you not control your own inventory off of your own website?
Oh and yea RIM, you told me i would get a brand new one, i really hope this serial # is not a refurbed one...... since its serial # looks like 400k units before mine was made.
Its just bizzare