1. reinkarnation's Avatar
    So, my playbook died and has the red light 5 green, I've been doing the trickle charge method by plugging in the charger and then pulling it out once the red light goes off, after about a while doing it I got a long red light then it turned green and a image came up showing to plug in the playbook to charge.. But then I unplugged it and plugged it back in and lost the screen and the red light 5 greens came back, any suggestions on what I shud do when I get to that point
    07-30-12 08:47 PM
  2. FF22's Avatar
    I may have answered in another thread. Make sure it is really off - go into a dark closet and check for NO signs of backlighting.

    I was told about "stack" charging, 6 cycles of charge no charge, for 2 minutes each, charging for never more than 2 minutes.


    Plug the PB in with the factory charging cable (red light comes on for a several seconds, then goes off). Wait about 10 more seconds. Unplug PB for about 30 seconds.

    Repeat n times.

    n == 6 for me. Finally my PB light switched to green, then began to oscillate, signalling charging. After a few more minutes my PB came back to life.

    You might want to UNplug/Replug at the wall/socket end to avoid using or damaging the weaker usb port on the pb itself.


    Just talked to tech support, because i'm impatient sometimes. Here is the initial process they gave me to try.

    Plug in the charger for 2 mins, unplug for 10 sec -> Repeat 6 to 8 times

    Then while unplugged perform the Hard reset (POWER, VOL + and - at the same time) . **When the red light comes on PLUG IN THE CHARGER**

    The playbook is supposed to then start charging/boot.
    ...........................

    Some have now found a shorter sequence works:

    Oh man I fixed it. I stack charged it! But not for 2 minutes.

    Every time my PB red signal goes off I removed the connection from the wall charger and placed it back within a second. I repeated it for almost 25-30 times and all in the sudden a big charger button showed up on the screen and a green light on the charging LED. I left th e power connection for 2 more hrs and started using it.
    ................
    And another posting that might help....

    There are a few solutions and some are mentioned above. SO try the things I am mentioning below.... Let me know if it works .

    Problem Scenario: 1. Blackberry wont boot or turn on, on pressing the power button, the red light stays for a few seconds and does not turn on 2. Sometimes you will see the red light followed by a green/ yellow light that blinks 5 times and does not turn on.

    Reason: The main reason why both of the above things happen is because the battery is completely drained out, you could call it " Flat out". The problem with playbook is that the playbook wont charge if the playbook is Flat out drained. whereas other tablets or cellphones does....Playbook has to fix that issue. Meanwhile we do have a solution to go around that problem and that requires some patience. Some of the solutions mentioned in the previous comments indicate to charge it via computer.... "It doesn`t work" not if the battery is drained out flat.... so dont even bother trying it if u see the above mentioned problem.

    Solution: try this step by step and this are 3 different solutions so one of this would definitely work. 1. Press the Power button and you will see the Playbook Logo ( chances for this are low ) 2. Press the power button and the volume together, if there is 1 % charge left there is a chance that it would boot on, when you see the logo, immediately charge the playbook ( chances are medium ) 3. This solution requires patience. plug the charger into the socket and plug the USB into the playbook, the red light stays for 8-10 secs. Remove the USb from the playbook wait for 2 to 5 sec and replug the usb back to the charger and wait till that red light comes and goes again. repeat this step atleast 20-30 times. you might be asking why? the only power that the playbook gets is when that red light is on when plugging the usb into the playbook, once that light goes the playbook is not charging.. so what you are doing here is forcing the playbook to get charged for 8 sec every time u plug it to the playbook....this way the playbook gets that power needed to boot. Once the Playbook has that power to boot. The red light stays and changes to green but this time it blinks slowly and keeps blinking. you would also see the playbook logo return.... this green light keeps blinking until there is enough charge for the playbook to stand on its own and then changes to a solid red until it gets fully charged.

    Knowledge Base Article

    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    .............

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    07-30-12 09:44 PM
  3. reinkarnation's Avatar
    WOW, i tried EVERY SINGLE Step out there and the one step that worked lol was HOLDING down the power key for 20 seconds, after 20 Seconds do not let go of the power button and plug in the wall charger, and then let go... should get a steady red light for about 10 seconds, then the battery icon with lightning bolt should appear..... lol wasted 4 hrs for nothing hope this works for everyone else
    07-30-12 11:06 PM
  4. FF22's Avatar
    Good luck - hope it fully charges at this point.
    07-30-12 11:57 PM
  5. varunsain's Avatar
    Haha F2 do you have this reply saved as an auto entry script lol I wonder coz everytime someone new comes up with this issue you have an even longer reply!
    07-31-12 12:09 AM
  6. FF22's Avatar
    Haha F2 do you have this reply saved as an auto entry script lol I wonder coz everytime someone new comes up with this issue you have an even longer reply!
    When posting it, I have sometimes called it a Treatise. It does grow.

    I can't figure out how to pare it down as some methods have worked for one person and not another.

    And, yes, I do have the text in a Macro attached to a program called MacroExpress (desktop). It beats trying to retype it or even opening a text file and copying it over and over. Ctrl-Shift-S for Stackcharge, Ctrl-Alt-S for Support, Ctrl-Alt-D for Debrick!!! There, now you know my secrets! Well, some of them.

    Frankly, rim needs to sort this out as far too many people run into the dead battery issue. You should be able to plug in the damn charger and it should charge. SIMPLE!
    kbz1960 likes this.
    07-31-12 02:14 AM
  7. varunsain's Avatar
    I just hit the 'Turn Off' button the moment I see 1%-2% battery. It's not worth the risk.
    07-31-12 03:58 AM
  8. FF22's Avatar
    That's all well and good but sometimes folks miss the warnings or readings. The device should not enter whatever state it enters that makes it very hard to charge. It could be sitting dead for a week or a month and it should just be plugged in and charge again. It should not require gymnastics and extraordinary measures to recharge it. Plug it back it - it starts charging. There must have been some reasoning behind what rim did but it is not easy to figure out what was positive about the concept.

    I have a TomTom gps that I don't use very often. Its rechargeable battery goes to ZERO (or whatever) regularly. I plug it in and it charges. Similarly, my Creative Zen mp3 player rarely ever gets used now. It is quite dead - but I can recharge it when I plug it it.
    07-31-12 09:32 AM
  9. kbz1960's Avatar
    That's all well and good but sometimes folks miss the warnings or readings. The device should not enter whatever state it enters that makes it very hard to charge. It could be sitting dead for a week or a month and it should just be plugged in and charge again. It should not require gymnastics and extraordinary measures to recharge it. Plug it back it - it starts charging. There must have been some reasoning behind what rim did but it is not easy to figure out what was positive about the concept.

    I have a TomTom gps that I don't use very often. Its rechargeable battery goes to ZERO (or whatever) regularly. I plug it in and it charges. Similarly, my Creative Zen mp3 player rarely ever gets used now. It is quite dead - but I can recharge it when I plug it it.
    Agreed. Whoever programmed this function to work how it does was hopefully one of the ones let go and someone else will fix the error.
    07-31-12 09:44 AM
  10. Chrysalis1156's Avatar
    Absolutely should not happen. I have an old T5 Palm and it's deader than a doornail. I could go plug it in after years of not using it and I have no doubt it would charge right up. RIM needs to get to the bottom of this gigantic gaffe and NOW.
    07-31-12 11:41 AM
  11. FF22's Avatar
    I'm going to move my post to its own thread. Maybe there's someone who knows the answer to this charging (or NOT) behavior and why it was implemented as it was.
    07-31-12 11:44 AM
  12. laserx's Avatar
    Very strange, my son has a 32 gig Playbook that he mounts in his car and pairs with his car stereo via bluetooth. He constantly uses his playbook until the battery dies and shuts down. He simply puts it in my blackberry charging pod and walks away, in a few hours it's ready to go? It has never failed to charge fully, I'll have to see what happens if he just uses the charger that came with it and see if he has the same issue as others.

    I've had the 64 gig since day one and have been only using the charging pod since it came out, as I didn't want to over use the charging plug on my Playbook.
    07-31-12 01:28 PM
  13. FF22's Avatar
    Very strange, my son has a 32 gig Playbook that he mounts in his car and pairs with his car stereo via bluetooth. He constantly uses his playbook until the battery dies and shuts down. He simply puts it in my blackberry charging pod and walks away, in a few hours it's ready to go? It has never failed to charge fully, I'll have to see what happens if he just uses the charger that came with it and see if he has the same issue as others.

    I've had the 64 gig since day one and have been only using the charging pod since it came out, as I didn't want to over use the charging plug on my Playbook.
    Yes, it is very strange. As I've written, when testing my original 32gig, rim had me fully charge and then fully discharge the battery twice to recalibrate it. No problems either time, fortunately.

    But there is definitely some aspect to this since Rim has a knowledge base article on how to go about Stack Charging the pb. So it is an acknowledged issue or characteristic of the pb. No idea what forces this zombie state.
    07-31-12 02:02 PM
  14. laserx's Avatar
    Just a quick followup. This morning I saw he left his playbook next to mine that was in the charging pod. I took mine out and check his. His was totally dead, no response what so ever.
    This time I watched what his did once I put it into the charging pod. First, full red light for 5 or 6 seconds. Then a flashing red light, didn't count the flashes. Then nothing but a faint green light, for a second or two, then to full amber. After 5 minutes or so, it goes to a slow pulsing green light. It will do this until fully charged, with a solid green light.
    08-02-12 12:03 PM
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