1. mojoe_24's Avatar
    My uncle died a couple months ago and I've had his playbook during around. I finally got to it today but I do not know his passwords. I originally set everything you but the password he would normally use isn't working. An I out of luck and just need a complete wipe? It was working fine earlier today.

    If I do have to do a complete wipe will I be able to make my own BlackBerry account and connect it to the playbook?

    Thanks for any help.
    02-24-13 03:21 AM
  2. djenkins6's Avatar
    If you put in the wrong password 10 times it will automatically reset, then you can set up the playbook from scratch and create your own BlackBerry ID.

    Posted via CB10
    02-24-13 03:40 AM
  3. texn884's Avatar
    +1. Just wipe it and start over and enjoy. Sorry for your loss.
    02-24-13 06:43 AM
  4. xamdam's Avatar
    So you say it was working earlier today?

    Why not now?

    Posted via CB10, BB10, Z10
    02-24-13 09:11 AM
  5. nappp's Avatar
    I'm confused as well. you don't know his passwords but it was working earlier? which password specifically can't you get past?
    02-24-13 10:01 AM
  6. mojoe_24's Avatar
    Yeah. It was working perfectly fine earlier. Occasionally something would pop up and ask for the log in credentials and I would just cancel out. Now whenever I turn it on it goes straight to a password page and don't let me do anything else.
    02-24-13 10:46 AM
  7. pacoman03's Avatar
    Then you, or someone else with recent access to your PB, set the password. You cannot cancel the log in password. What you can cancel is where the messages app asks for your email password(s).
    02-24-13 11:17 AM
  8. mojoe_24's Avatar
    so I did the wipe and made a new account with my information. It has been working great however I just picked it up to use it and it asks me for my password. I I enter my password and it's not accepted. It's the correct password as I can log in fine to the blackberry site. Anyone know what's up?
    02-25-13 11:33 PM
  9. raw_dog's Avatar
    I would save myself the time and trouble of trying to figure out what it is exactly that is causing the problem and do a security wipe. That way you start fresh and don't have to worry about BB ID confusion in the PB. Also, I am sorry for your loss.
    02-25-13 11:47 PM
  10. FF22's Avatar
    Is it asking for your bbid password or a password for the pb, itself. They can be different? I've got my pb protected so that when it enters standby (or other timeout), the screen darkens and then when I swipe to reawaken it, I need to enter the password I assigned in the Security options.

    BBID is separate although its password could be the same depending on how you set it.

    Or is it asking for a password for an email account?

    If you are sure about your password (case, letters versus numbers, etc), then could the keyboard not be registering your entries? Watch carefully if you have the letters mirroring your touch/press and see if the sound matches as you press a hit (turn on keyboard clicks)
    02-25-13 11:57 PM
  11. mojoe_24's Avatar
    I figured it out. I was side loading earlier and had just used 1 as the password and that's what it was asking me for.
    02-26-13 12:09 AM
  12. FF22's Avatar
    Thanks for any help.
    For what? Oh, Odd, my quote shows a jpg which does not show in your posting
    02-26-13 09:11 AM

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