1. miraberry's Avatar
    Hi, I have a problem with the front camera on the PlayBook.
    In the application Camera and VideoChat does not work front camera. Probably it is a software error.
    When I turn on VideoChat pop up a message: The Camera used by another application.
    I tried to reinstal OS, but the problem still...please any advice. Without a functioning video chat is for me PB useless.
    THX
    09-08-13 10:53 AM
  2. Bla1ze's Avatar
    09-08-13 06:25 PM
  3. FF22's Avatar
    BB has been known to fix or replace pb's with the camera error even after the warranty. No guarantees, of course.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-08-13 07:30 PM
  4. scorpi05's Avatar
    Hi, I have a problem with the front camera on the PlayBook.
    In the application Camera and VideoChat does not work front camera. Probably it is a software error.
    When I turn on VideoChat pop up a message: The Camera used by another application.
    I tried to reinstal OS, but the problem still...please any advice. Without a functioning video chat is for me PB useless.
    THX
    I have the same problem. My front and rear camera does not work. I spent over an hour troubleshooting the problem with BB support and they wanted me to send in my PlayBook. At this point I don't know if it worth it as my PlayBook is no longer under warranty.
    09-10-13 12:02 PM
  5. FF22's Avatar
    I have the same problem. My front and rear camera does not work. I spent over an hour troubleshooting the problem with BB support and they wanted me to send in my PlayBook. At this point I don't know if it worth it as my PlayBook is no longer under warranty.
    Well, check with them. As noted above, they have SOMETIMES fixed/replaced pb's with broken cameras at NO cost.
    09-10-13 05:57 PM

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