Print to Go not working error 500

I have been using Print to Go successfully for the last couple of years. However recently it has stopped working and throws up error 500 which means "corrupt request body (MSDP Service)" or "server error (SIP Service)" and it says "an error occurred. Log in using your BlackBerry ID", which I have done but with no success. I am using windows XP on the PC side. A couple of other things I should mention is that I had to re-install the net.framework software in XP recently because it became corrupted. Also a red asterisk appears on the PTG software on the PB as though something new has been printed but when I go in there nothing has been received.

Any idea on how to cure this would be much appreciated.

PS I have uninstalled and re-installed PTG but it hasn't made any difference.

:( The problem popped up for me this morning. I did not use PTG yesterday. So, the problem might have existed then when you experienced it. The near simultaneous appearance of this problem suggests it is a BB server problem and not an issue with our PCs or phones.

Bob

Thanks for the reply. I'm still having the same issue, are you still experiencing problems?

I have experienced similar issue today with Playbook and Q10.
Have done reset with new codes input, it didn't help. Surprised...PTG has let me down for the first time.

Update:
have studied related threads on BB10 OS, as this one:
http://forums.crackberry.com/blackbe...03/index2.html
But no solution is found so far.
And I noticed a number of new negative reviews at Appworld, so this is probably common issue.

PTG no longer working on my Playbook, Z30 and Z10. I tried BlackBerryhelp on Twitter, but that went nowhere.

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Asdic Ping, that is exactly what is happening to mine. (right down to the little red asterisk) Used it mid-March no issues, on the weekend I noticed it wasn't working :-( Just got a support ticket from Blackberry, will have to see what they say...:waiting:

Update, the Blackberry Technical support has emailed back with "Rest assured that your issue will be taken care of, do you have AVG or Kaspersky antivirus installed on the PC? Please check if a firewall is blocking Print To Go. If you require further assistance, please feel free to reply to this message."

As I have neither of those, and even shut down the firewall on my Norton360, I get the same error. Replied back and waiting on further advice.

I emailed Michael Clewely after not getting any help from the @BlackBerryhelp (a misnomer if ever there was one). He said he's "having it looked into"....

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Originally Posted by timboalogo

I emailed Michael Clewely after not getting any help from the @BlackBerryhelp (a misnomer if ever there was one). He said he's "having it looked into"....

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Lets hope he comes up with a solution.

My ticket with Blackberry Technical support was unceremoniously closed after the Support Rep emailed me the answer she received after escalating my issue of the error 500 when I tried to use Print To Go from my laptop. I can't post the link here because this website requires 10 posts before they allow a link (yes I tried) but it was KB article KB36871 . I hope it helps everyone as much as it has helped me (is there a dripping with sarcasm icon?) :sarcastic:

Scandalous, but par for the course when it comes to any kind of help from @BlackBerryhelp. I would like to think that Michael Clewely would push this issue a bit. However, since it's already been a few weeks since Print To Go stopped working, I think it's another orphaned BlackBerry app.

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Originally Posted by Rachel Yiddel

My ticket with Blackberry Technical support was unceremoniously closed after the Support Rep emailed me the answer she received after escalating my issue of the error 500 when I tried to use Print To Go from my laptop. I can't post the link here because this website requires 10 posts before they allow a link (yes I tried) but it was KB article KB36871 . I hope it helps everyone as much as it has helped me (is there a dripping with sarcasm icon?) :sarcastic:

UPDATE! I just read it is working again, and I tried it with my laptop and sure enough, Print To Go went straight to my Playbook with no issues. Yahoo!!!! :whew:

Thanks for bringing good news.
I confirm: it works fine on my Q10. It's a bit more complicated with Playbook: the files are transferred and can be opened with PDF viewer and other software, but they are not displayed in PTG. May be I should reinstall PTG.

I can also confirm that it's working again on my set up i.e. PC running windows XP to PlayBook.

Down again, hopeless.
http://forums.crackberry.com/blackbe...l#post12100413

Ohh, Print to GO.
On my side I never been able to make it work, prints are going nowhere. And that since the launch of BlackBerry Z10

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