[sqa4life]

hi all,
need your advice on this.
i got two PB 32gb from staples. both of them have dusts under the screen. i called Staples and request an exchange, but they don't have any in stock. They can only process a return if i wanted to return. However, I prefer an exchange.

Would that considered as cosmetic defect?
Do you guys think RIM would honor an exchange in this case?

[anindoc]

hi all,
need your advice on this.
i got two PB 32gb from staples. both of them have dusts under the screen. i called Staples and request an exchange, but they don't have any in stock. They can only process a return if i wanted to return. However, I prefer an exchange.

Would that considered as cosmetic defect?
Do you guys think RIM would honor an exchange in this case?

People have been given a new unit with the problem that you have, but most of them were at the store they bought the unit form. Now with the out of stock status everywhere its a problem to get a replacement. I suggest you call RIM customer care and plead your case, they are very good I have heard
If you dont try you will never know !!!
All the best.

[Name_Taken]

I read this hoping it was referring to a possible MS Exchange topic but meh it was just poor english.

[FF22]

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com

[sqa4life]

Thanks.

I was able to contact RIM and they're sending me a replacement. They put a hold on my credit card until they received my return unit.

RIM provided excellent/fast customer service.

[sqa4life]

I read this hoping it was referring to a possible MS Exchange topic but meh it was just poor english.

The subject line DID NOT mention "MS" or "Microsoft" exchange :-)
Thanks for reading though :-)

[Silverfern]

i got mine from future shop, had same problem, i took it back when they restocked, they were out of 32G, so i exchanged for 64G. extra $100

[FF22]

The subject line DID NOT mention "MS" or "Microsoft" exchange :-)
Thanks for reading though :-)

Hey, we folks in the pacific northWET (northWET Wasington) are so waterlogged that we can't type English very well.